Junior Customer Success Manager

mika AI

. Guide new customers through onboarding, from initial setup to confidently using the platform .

Posted 10/22/2026full-timeRemote • Germany, AustriaJunior💰 €42,000 - €48,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer onboarding capabilities, effective communication in German and English, and a foundational understanding of accounting principles. Possesses a solution-oriented mindset and the ability to identify process improvements within customer interactions.

Highest-signal resume keywords

Customer Success ExperienceClear Communication SkillsBasic Accounting KnowledgeExperience With HubSpotStructured Thinking

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer OnboardingProblem IdentificationProcess OptimizationWorkflow TestingKnowledge Base Expansion

Soft Skills

EmpathySolution-Oriented MindsetEnthusiasm for Startups

Tools & Technologies

HubSpot

Industry Keywords

Customer SupportAccount ManagementBusiness AdministrationCommercial Training

About the role

Key responsibilities & impact

Guide new customers through onboarding, from initial setup to confidently using the platform
Serve as the first point of contact for questions, feedback, and minor issues via chat, email, or calls
Keep the pipeline running smoothly and ensure customers always know the next step
Identify patterns, including recurring customer issues, gaps in the onboarding flow, and opportunities for automation
Take ownership of a project, such as expanding the knowledge base, optimizing onboarding, or testing new workflows
Bring the customer voice directly to the team and act as the liaison to Accounting, Product, and the Founder

Requirements

What you’ll need

Initial experience in customer-facing roles, whether in Customer Success, Support, Account Management, or a working-student position involving customer interaction
A basic understanding of accounting or tax topics, a background in business administration, or commercial training is sufficient; we will teach you the rest
Clear, empathetic communication, both written and verbal, in German and English (fluent, approximately B2 level)
Initial experience with HubSpot is an advantage
Structured thinking: you see not only the individual problem but also the underlying process
A hands-on, solution-oriented mindset
Enthusiasm for helping shape a fast-growing startup and contributing your own ideas

Benefits

Comp & perks

100% remote within Germany/Austria
Flexible working hours—no rigid 9-to-5 schedule
Genuine opportunities for professional growth
A small, collaborative team
A product that solves a real problem, with the opportunity to actively help shape it
Permanent employment contract