milkrite | InterPuls

General

• Deliver technical training to distributors and partners to strengthen product knowledge and service capabilities
• Develop and implement training programs and materials tailored to partner needs
• Support distributors in installation, maintenance, and troubleshooting best practices
• Identify opportunities for upselling and cross-selling during technical interactions
• Support, configure, and troubleshoot PLC-controlled systems
• Support commissioning, startup, and optimization of capital equipment
• Analyze system performance and identify opportunities for improvement
• Diagnose and resolve issues involving automation systems, controls, sensors, electronic devices, and communications networks
• Assist customers and distributors with technical troubleshooting and performance optimization
• Provide recommendations regarding system settings, programming, and operational improvements
• Support equipment upgrades, enhancements, and implementation of new technologies
• Provide on-site technical support, troubleshooting, and system optimization at customer locations
• Partner with Sales on customer visits to support new business development
• Respond to technical inquiries and ensure timely resolution of issues
• Build strong relationships with distributors, partners, and dairy producers
• Act as the primary technical liaison between customers, partners, and internal teams
• Capture and share field feedback to support product and service improvements
• Monitor market trends, competitor activity, and product performance
• Provide insights and recommendations based on field data and analysis
• Contribute to ongoing improvements in technical support and training processes

Dairy Automation, Applications Specialist