Director, Service Operations

Millennium

. Manage all operational aspects of assigned contract execution and a book of business .

Posted 11/6/2026full-timeRemote • United StatesLead💰 $190,000 - $200,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in project and program management, particularly in Systems Engineering and Acquisition programs, with a strong focus on business development, customer satisfaction, and operational excellence. Proven ability to lead contract teams, manage profit and loss, and develop strategic plans to achieve revenue growth.

Highest-signal resume keywords

Project Management ExperienceBusiness Development SkillsSystems Engineering KnowledgeNavy Program ManagementSecurity Clearance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementBusiness DevelopmentProposal WritingOperational Performance AnalysisRisk ManagementCustomer Service ManagementFinancial PlanningCapture PlanningCompliance ManagementOrganizational Skills

Soft Skills

LeadershipCommunication SkillsTeam DevelopmentPrioritizationInterdepartmental Collaboration

Tools & Technologies

Microsoft Office SuiteMS WordPowerPointOutlookOffice 365SharePoint

Industry Keywords

Contract ManagementProposal ProcessesCustomer SatisfactionOperational ExcellenceTalent Acquisition

About the role

Key responsibilities & impact

Manage all operational aspects of assigned contract execution and a book of business
Provide leadership and senior management of contract teams in a dedicated market space
Ensure customer satisfaction and employee development and growth
Achieve annual revenue growth goals through marketing company capabilities, expanding existing work, building capture pipelines, and managing proposal efforts
Develop and implement internal and external business development, marketing, and financial plans
Participate in capture and proposal processes to increase revenues and profits
Provide technical support and leadership to operations supervisors and staff
Ensure high-quality customer service on existing contracts
Provide administrative support for compliance, regulations, policies, and procedures
Manage operations, improve business processes, and manage risk
Establish management policies, procedures, workflows, training, team goals, budgets, and spending controls
Analyze and report operational performance
Coordinate performance feedback, improvement plans, promotions, and terminations with Human Resources
Fulfill contract labor requirements with Talent Acquisition
Develop opportunity pipelines, capture plans, proposal backlogs, and business development plans
Perform public speaking engagements and act as a thought leader
Establish succession plans and develop staff operations and business development skills
Promote customer-focused interdepartmental interactions
Consult with Pricing, Project Control, Finance, Human Resources, and Contracts leadership
Conduct monthly meetings with operations teams
Participate in organizational strategic planning and execution
Support business development activities, technical interviews, technical documentation, proposal writing, and proposal color reviews

Requirements

What you’ll need

Must be a U.S. citizen
Must possess a current security clearance at the required level or be eligible to obtain
Bachelor or master’s degree
5-7 years of project/program management experience managing Systems Engineering/Acquisition programs
Experience managing Navy programs
Ability to manage profit and loss as well as organic business development
Demonstrated excellence in written and verbal communication, and organizational skills
Demonstrated ability to independently set priorities, organize tasks, monitor assignments, and ensure completion of assigned work
Strong knowledge of Microsoft Office Suite, especially MS Word, PowerPoint, Outlook, and Office 365, and SharePoint
Flexibility to work from a remote site when required and/or approved
Must be comfortable with prolonged periods of sitting at a desk and working on a computer
Must be able to lift up to 10-15 pounds at a time
25% travel