Client Support Analyst

Milliman

. Provide first-level support to internal and external business users, clients, team members, and vendor partners .

Posted 10/23/2026full-timeRemote • United StatesJuniorMid-Level💰 $55,998 - $99,822 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in troubleshooting software products and data analysis while providing exceptional client-facing support. Proficient in data querying and reporting, with strong communication skills to enhance user experience and collaboration.

Highest-signal resume keywords

Troubleshooting Software ProductsData AnalysisSQL ProficiencyMicrosoft Excel ProficiencyClient-Facing Support

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data QueryingProcess DocumentationIssue LogsData VisualizationReportingData WarehousingApplication TestingUser Guide DesignData Insights GenerationExcel Functions

Soft Skills

Proactive CommunicationExcellent Professional DemeanorDependabilityMulti-Priority ManagementCollaboration

Tools & Technologies

Microsoft OfficePower BISQLMicrosoft AccessTicketing Systems

Industry Keywords

Regulated EnvironmentSecurity-Conscious EnvironmentLegalInsuranceFinance

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Provide first-level support to internal and external business users, clients, team members, and vendor partners
Respond to requests involving software bugs and data issues
Assist with designing and maintaining user guides and collateral materials
Navigate the product and troubleshoot to locate files
Investigate issues within data files using Excel and SQL
Master client-facing interfaces to validate underlying data
Test new features and modifications to existing features
Recommend enhancements to improve user experience
Collaborate with developers, product managers, and other team members throughout the development lifecycle
Design and run simple queries to gather data for client issues
Provide continuous communication on resolution status
Convert data into exhibits and PowerPoint slides
Gather details on complex issues and escalate them appropriately
Collaborate with the development team to identify and correct application bugs
Document and record all user requests in a central data repository
Create routine reports and recommend application enhancements based on user support requests
Maintain and modify client user support tools, including FAQs and training videos
Create mass communications about new features and helpful tips, including application splash pages
Identify patterns in data and generate insights

Requirements

What you’ll need

2+ years of relevant professional experience, including troubleshooting software products, data analysis, and client-facing end-user support
Experience with process documentation, issue logs, ticketing, etc.
Proficiency in Microsoft Office, notably Excel and Word
Proficiency with data querying tools such as SQL or Microsoft Access
Accustomed to working remotely across U.S. time zones
Excellent professional demeanor when interacting with internal and external stakeholders, users, and support staff
Ability to manage multiple priorities simultaneously
Proactive communication in a virtual work environment; seeks to understand and clarify
Dependable, pragmatic, and able to balance speed, quality, and maintainability
Legally authorized to work in the United States without immigration support or sponsorship from Milliman, now or in the future
Preferred: experience in a regulated or security-conscious environment such as legal, insurance, or finance
Preferred: degree in a related field
Understanding of data warehousing
Reporting and data visualization skills using software such as Power BI

Benefits

Comp & perks

Medical, Dental and Vision coverage for employees, dependents, and domestic partners
Employee Assistance Program (EAP)
401(k) plan with company matching and profit-sharing contributions
Discretionary Bonus Program
Flexible Spending Accounts (FSA)
Paid Time Off (15 days per year for full-time employees; prorated for less-than-full-time employees)
Minimum of 10 paid holidays per year
Family Building Benefits, including adoption and fertility assistance
11 weeks of paid parental leave for eligible employees
Life Insurance and AD&D with 100% of premiums covered by Milliman
Fully paid short-term and long-term disability
Skills training and career development
Learning and mentoring opportunities
Employee Resource Groups (ERGs)