Director, Operations Strategy – Enablement

Milliman

. Drive Operations strategy, delivery, cross-functional alignment, and process frameworks .

Posted 10/6/2026full-timeUnited StatesLead💰 $165,100 - $313,145 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in driving operations strategy and delivery within high-growth B2B software environments, with a strong focus on AI governance, data quality improvement, and cross-functional alignment. Proven ability to translate complex business goals into actionable operational roadmaps while maintaining compliance and high service standards.

Highest-signal resume keywords

10+ Years Leading OperationsAI Governance and DeploymentData Quality ImprovementSaaS Model UnderstandingClear Communication Across Audiences

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operations StrategyWorkflow ManagementData AnalysisKPI TrackingCapacity ModelingProcess Health MetricsAI Agent DeploymentPrompt EngineeringAutomated Tools ImplementationCompliance with HIPAA or FCRA

Soft Skills

Cross-Functional AlignmentMentoring and ManagementClear Communication

Tools & Technologies

AI AgentsIntelligent AutomationData Monitoring ToolsPerformance Review Systems

Industry Keywords

B2B SoftwareTechnical Product LifecyclesConsumer OperationsData-Driven Decision-Making

About the role

Key responsibilities & impact

Drive Operations strategy, delivery, cross-functional alignment, and process frameworks
Partner with leadership to translate business goals into actionable technical and operational roadmaps
Establish standardized workflows, playbooks, and cross-functional frameworks linking client and consumer delivery
Identify bottlenecks, eliminate redundancies, and ensure team readiness
Direct consumer operations functions and maintain high service standards and compliance
Improve data quality through continuous monitoring and feedback loops
Evaluate and deploy AI agents and intelligent automation
Establish AI governance, prompt standards, and risk controls for operational deployments
Define and track KPIs, SLAs, and process health metrics
Lead regular performance reviews with leadership
Mentor and manage Operations teams

Requirements

What you’ll need

10+ years leading operations, business enablement, or delivery in high-growth B2B software or tech environments
Proven track record deploying and governing AI agents, LLMs, or automated tools to solve operational challenges
Deep experience managing workflows and high-volume data environments
Experience interpreting large data sets and improving data quality
Strong skill translating complex strategies into scalable execution
Experience managing capacity models and using data-driven metrics
Clear communication across executive, operations, business, and technical audiences
Familiarity with HIPAA or FCRA regulations
Applied knowledge of generative AI, prompt engineering, and operational automation
Strong understanding of SaaS models, technical product lifecycles, and consumer operations
Track record of data-driven decision-making
Must be legally authorized to work in the United States without immigration support or sponsorship

Benefits

Comp & perks

Medical, Dental and Vision coverage for employees, dependents, and domestic partners
Employee Assistance Program (EAP)
401(k) plan with company matching and profit-sharing contributions
Discretionary Bonus Program
Flexible Spending Accounts (FSA) for dependent care, transportation, and eligible medical expenses
Paid Time Off (PTO); full-time employees accrue 15 days per year
Minimum of 10 paid holidays per year
Family Building Benefits, including adoption and fertility assistance
Paid Parental Leave of up to 11 weeks for eligible employees
Life Insurance & AD&D with 100% of premiums covered by Milliman
Short-Term and Long-Term Disability fully paid by Milliman
Skills training and career development
Learning and mentoring opportunities
Employee Resource Groups (ERGs)