HR Service Manager

Milliman

. Lead, manage, mentor, and develop the global HR Service Team, including the India-based HR Service Supervisor and HR Service Associates .

Posted 9/22/2026full-timeRemote • United StatesSeniorLead💰 $78,800 - $145,130 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading and developing high-performing HR service teams while ensuring the delivery of efficient HR administrative services. Proficient in process improvement, data management, and establishing service standards aligned with compliance requirements.

Highest-signal resume keywords

HR Operations ManagementTeam LeadershipProcess ImprovementHuman Capital Management SystemsService Level Monitoring

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

HR Process StandardizationEmployee Lifecycle ManagementData Privacy ComplianceQuality ControlKPI EstablishmentAutomation InitiativesRecords ManagementOnboarding ProcessesCompensation ChangesStatus Changes

Soft Skills

LeadershipCommunicationProblem-SolvingDecision-MakingCollaboration

Tools & Technologies

HRISHuman Capital Management Systems

Certifications & Qualifications

SHRM-SCPSPHR

Industry Keywords

HR Service CenterShared-ServicesGlobal TeamsService DeliveryBusiness Transformation

About the role

Key responsibilities & impact

Lead, manage, mentor, and develop the global HR Service Team, including the India-based HR Service Supervisor and HR Service Associates
Establish roles, expectations, and accountability while building a collaborative, high-performing team
Lead delivery of HR administrative services across supported regions
Ensure employee and business requests are processed accurately, consistently, and within service-level expectations
Partner with business leaders, HR partners, and HR Centers of Expertise to understand operational needs and address service gaps
Lead evaluation, transition, and centralization of HR processes from the business into the HR Service Team
Develop scalable service delivery practices supporting team growth
Standardize, streamline, automate, and improve HR processes
Partner with HRIS and stakeholders on transformation initiatives, system enhancements, and new tools
Establish and maintain operating procedures, service standards, approval requirements, and quality controls
Ensure procedures are documented and aligned with Milliman policies, compliance requirements, and business needs
Resolve complex or sensitive service delivery issues and address root causes
Maintain employee data accuracy, integrity, confidentiality, and appropriate handling
Oversee HR transactions, recordkeeping, quality reviews, reconciliations, data audits, and other controls
Establish training, cross-training, and knowledge-management practices
Establish and monitor KPIs, service-level expectations, transaction volumes, quality measures, and staffing needs
Use performance data to manage capacity, identify risks, and communicate results and recommendations to HR leadership

Requirements

What you’ll need

Bachelor’s degree in human resources, business administration, or a related field, or an equivalent combination of education and relevant experience
Minimum of 7 years of progressive HR operations experience
At least 3 years leading an HR service center, shared-services, HR operations, or similarly structured team
Experience managing supervisors or other people leaders
Experience leading geographically dispersed or global teams
Experience overseeing employee lifecycle transactions, including onboarding, employee data changes, compensation changes, and status changes
Experience centralizing and standardizing HR processes
Experience using Human Capital Management systems and other HR technologies
Experience establishing and monitoring service levels, key performance indicators, quality controls, and workload capacity
Working knowledge of HR policies, data privacy, records management, and internal controls
Demonstrated success leading process improvement, automation, or business transformation initiatives
Ability to create strong partnerships with business stakeholders
Strong leadership, communication, problem-solving, and decision-making skills
Ability to manage competing priorities in a fast-paced environment
Ability to work across global time zones and periodically adjust working hours to support team members and business stakeholders in India
Occasional domestic or international travel may be required
HR certification such as SHRM-SCP, SPHR, or an international equivalent certification preferred
Experience supporting system implementations, enhancements, or testing preferred

Benefits

Comp & perks

Medical, Dental and Vision coverage for employees, dependents, and domestic partners
Employee Assistance Program (EAP)
401(k) Plan with company matching and profit-sharing contributions
Discretionary Bonus Program
Flexible Spending Accounts (FSA)
Paid Time Off (PTO), with full-time employees accruing 15 days per year
Minimum of 10 paid holidays per year
Family Building Benefits, including adoption and fertility assistance
11 weeks of Paid Parental Leave for eligible employees
Life Insurance & AD&D, with 100% of premiums covered by Milliman
Short-Term and Long-Term Disability, fully paid by Milliman
Remote role
Occasional domestic or international travel based on business needs