Senior Customer Service Administrator – IntelliScript

Milliman

. Respond to insurance applicants’ questions via phone and email in a timely manner .

Posted 9/22/2026full-timeRemote • Wisconsin • United StatesSenior💰 $26 - $46 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service and administrative skills, with proficiency in Salesforce and Microsoft Office tools. Capable of effectively communicating in both English and Spanish while managing insurance-related inquiries and disputes.

Highest-signal resume keywords

Customer Service ExperienceSalesforce ProficiencyAdministrative ExperienceFCRA Report ReviewSpanish Language Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer ServiceAdministrative SkillsFCRA Report ReviewCase TrackingDispute Resolution

Soft Skills

Timely CommunicationProblem SolvingAttention to Detail

Tools & Technologies

SalesforceMicrosoft WordMicrosoft ExcelMicrosoft Outlook

Industry Keywords

Insurance IndustryFair Credit Reporting Act

About the role

Key responsibilities & impact

Respond to insurance applicants’ questions via phone and email in a timely manner
Review Fair Credit Reporting Act (FCRA) reports
Work with consumers to identify, reinvestigate, and resolve disputes within an allotted timeline
Correct erroneous reports
Coordinate with insurance clients to ensure updated information is received
Track case information in Salesforce
Expand responsibilities to other tasks and projects as experience and knowledge increase

Requirements

What you’ll need

High school diploma or GED required
Intermediate proficiency in Microsoft Word, Excel, and Outlook
Minimum of 5 years of customer service experience, preferably in a phone-based environment
At least 5 years of administrative experience
Legally authorized to work in the United States without immigration support or sponsorship now or in the future
Bachelor’s degree preferred
Experience using Salesforce preferred
Familiarity with the insurance industry preferred
Proficiency in Spanish, including speaking and translation skills, preferred
Willingness to travel to the Milliman office in Brookfield, WI as needed
Willingness to travel nationwide for meetings, conferences, and team events

Benefits

Comp & perks

Medical, Dental and Vision coverage for employees, dependents, and domestic partners
Employee Assistance Program (EAP)
401(k) plan with company matching and profit-sharing contributions
Discretionary Bonus Program
Flexible Spending Accounts (FSA)
Paid Time Off (PTO), accruing from the first day of work; full-time employees accrue 15 days per year
Minimum of 10 paid holidays per year
Family Building Benefits, including adoption and fertility assistance
Up to 11 weeks of paid parental leave for eligible employees
Life Insurance & AD&D with 100% of premiums covered by Milliman
Fully paid short-term and long-term disability
Skills training and career development
Learning and mentoring opportunities
Employee Resource Groups (ERGs)
Opportunities for professional organization involvement