Accounting Shared Service Manager

Milo's Tea Company, Inc.

. Lead, develop, coach, and manage Accounting Specialists supporting Accounts Payable and Accounts Receivable .

Posted 10/30/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing Accounts Payable and Accounts Receivable processes, including oversight of operational KPIs, compliance activities, and internal controls. Proven ability to lead and develop high-performing teams while driving process improvements and automation initiatives.

Highest-signal resume keywords

Accounts Payable ManagementAccounts Receivable ManagementAdvanced Microsoft ExcelInternal Controls DesignTeam Leadership

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Accounting OperationsKPI ReportingReconciliationsProcess ImprovementSegregation of DutiesData AnalysisWorkflow ImplementationFinancial Statement AuditsVendor ManagementExpense Processing

Soft Skills

CoachingProblem-SolvingCommunicationOwnershipAccountability

Tools & Technologies

Sage X3ERP SystemsMicrosoft Excel

Industry Keywords

Accounts PayableAccounts ReceivableOperational ComplianceFinancial AuditsInvoice Processing

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Lead, develop, coach, and manage Accounting Specialists supporting Accounts Payable and Accounts Receivable
Develop a high-performing AP/AR team through goals, coaching, feedback, performance reviews, career growth, ownership, accountability, and cross-training
Assign and prioritize daily AP and AR work while monitoring volume, aging, deadlines, staffing capacity, workload distribution, and service-level performance
Oversee ACH, check, and wire payment runs
Monitor operational KPIs and prepare AP/AR KPI reports, dashboards, and aging summaries for management
Establish expectations for documentation quality, issue ownership, escalation timing, and stakeholder communication
Partner with Purchasing, Receiving, and budget owners to reduce invoice exceptions and improve purchase order compliance and payment cycle time
Serve as the primary escalation point for vendor, customer, deduction, payment, credit, and invoice issues
Oversee employee expense processing, policy exceptions, documentation, reimbursement timing, and accounting classification
Own AP/AR control execution, including approval verification, segregation of duties, three-way matching, and documentation retention
Design, document, enforce, and review segregation of duties and ERP user access; partner with IT and Accounting leadership on remediation
Oversee AP/AR compliance activities involving sales and use tax and unclaimed property
Lead AP/AR month-end close, including subledger review, open-item status, accrual support, and reconciliations
Coordinate annual financial statement audits and compliance reviews
Escalate control concerns, policy exceptions, process breakdowns, and high-dollar exposures
Develop and maintain AP/AR policies, procedures, SOPs, and training materials
Lead root-cause analysis and process improvements to reduce manual effort, rework, and cycle time using advanced Excel analysis
Support automation, ERP enhancements, and AP/AR systems initiatives, including Sage X3 workflow, approval routing, and security configuration/testing
Participate in Corporate Responsibility initiatives, including Zero Waste, sustainability, social advocacy, and MMAD volunteering
Perform food safety responsibilities and other duties as assigned

Requirements

What you’ll need

Bachelor’s degree preferred in Accounting, Finance, Business Administration, or a related field
5 or more years of experience in accounting operations, accounts payable, accounts receivable, or shared services, including 3 or more years in a relevant functional area; or 3 or more years of experience with an advanced degree
Demonstrated experience managing direct reports required
Self-starter who takes ownership, spots problems early, and drives solutions to completion with minimal direction
Strong leadership skills, including coaching, developing, and holding a team accountable to quality and service standards
Proven experience managing high-volume AP and AR processes, including shared inboxes, workflow queues, aging reports, reconciliations, and operational KPI reporting
Hands-on experience designing, documenting, and monitoring internal controls, including segregation of duties, over AP and AR processes
Advanced proficiency in Microsoft Excel, including pivot tables, lookup functions, and data analysis
Experience with Sage X3 is a plus; working knowledge of an ERP system is required
Experience leading process improvement, automation, or ERP/workflow implementation initiatives preferred
Excellent written and verbal communication skills for working with vendors, customers, auditors, and cross-functional partners
Supervisory responsibilities
Sedentary physical demands
FLSA status: Exempt

Benefits

Comp & perks

Competitive salary
100% employer-paid medical premiums for associates and families
Free Mental Health, Financial Wellness, and Legal Counseling benefits
401K with company match
Company-paid Life Insurance
Tuition reimbursement assistance
Continuous learning opportunities
Robust parental leave program
Care Relief Fund to help associates in need
Associate Assistance Program
Paid volunteer time
Reasonable accommodations may be made to enable individuals with different abilities