Support Specialist, Customer Information Systems

Milsoft Utility Solutions

. Provide frontline technical support services to Milsoft customers .

Posted 9/15/2026full-timeRemote • Texas • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing technical support and troubleshooting for software products, with a strong focus on customer communication and documentation. Proficient in SQL for data reporting and familiar with customer management applications and billing systems.

Highest-signal resume keywords

Technical Support ServicesSQL Query CreationCustomer Management ApplicationsIBM Information File System (IFS)24/7 Support Environment

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SQL StatementsTroubleshootingData ReportingSystem ConfigurationSoftware Performance Optimization

Soft Skills

Effective CommunicationCustomer InteractionAdaptabilityProblem Solving

Tools & Technologies

Support Ticketing SystemAS/400/iSeries Green Screen

Industry Keywords

Customer SupportBilling SystemsPayment ProcessingCapital CreditsData Accuracy

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Provide frontline technical support services to Milsoft customers
Troubleshoot, diagnose, and resolve customer issues remotely
Maintain CIS products and services to ensure proper functionality
Advise customers on system settings and configurations that improve software performance and user experience
Convert customer concerns and requests into detailed tickets with reproduction steps for the Development team
Translate complex operational and system processes into clear instructions and knowledge articles
Document all customer interactions in a support ticketing system
Adapt to new technologies and software functionality changes through continuous product release cycles
Uphold, safeguard, and promote Milsoft’s values and philosophy, particularly ethics, integrity, and corporate responsibility
Perform other assigned duties as necessary

Requirements

What you’ll need

Bachelor’s degree in Computer Science, Business Administration, Accounting, or equivalent work experience
Exposure to customer management applications, billing systems, payment processing, capital credits, collections, and reviewing data for accuracy
Experience understanding SQL statements and creating SQL queries for data reporting
Familiarity with IBM Information File System (IFS) and AS/400/iSeries Green Screen is beneficial
Must be able to effectively communicate with customers, both verbally and in writing
Ability to provide after-hours on-call support
Ability to travel as required
Ability to work in a 24/7 support environment

Benefits

Comp & perks

Salary/exempt/full-time classification
24/7 support environment with after-hours on-call support time
Some travel opportunities/requirements
Remote work arrangement