Milsoft Utility Solutions

Data Analyst

• Design, develop, test, and execute scripts to extract, transform, and load data from source systems into target databases
• Analyze source data structures, field mappings, and legacy databases to identify data quality issues, missing fields, and conversion bottlenecks
• Collaborate with business analysts and clients to define data mapping rules and validate migration completeness and accuracy
• Write scalable scripts and automated tools to streamline repeatable migration processes and reduce manual intervention
• Maintain documentation of data conversion routines, mapping logic, and exception-handling procedures
• Produce post-conversion reconciliation reports
• Diagnose and resolve data discrepancies, transformation errors, and performance issues during testing and production cutovers
• Uphold Milsoft’s values and philosophy regarding ethics, integrity, and corporate responsibility
• Maintain regular, consistent, and professional attendance, punctuality, personal appearance, and adherence to relevant health and safety procedures
• Perform other duties as necessary or occasionally assigned

Data Analyst - Programmer

Customer Support

• Provide frontline technical support services to Milsoft customers
• Troubleshoot, diagnose, and resolve customer issues remotely
• Maintain CIS products and services to ensure proper functionality
• Advise customers on system settings and configurations that improve software performance and user experience
• Convert customer concerns and requests into detailed tickets with reproduction steps for the Development team
• Translate complex operational and system processes into clear instructions and knowledge articles
• Document all customer interactions in a support ticketing system
• Adapt to new technologies and software functionality changes through continuous product release cycles
• Uphold, safeguard, and promote Milsoft’s values and philosophy, particularly ethics, integrity, and corporate responsibility
• Perform other assigned duties as necessary

Support Specialist, Customer Information Systems

• Plan and deliver training courses on-site, regionally, and via webinar
• Assess customer training needs in consultation with the Training Manager and other departmental heads
• Develop assessment methods and measurement systems for relevant training needs
• Create functional curricula for GIS products with the Training Manager
• Schedule GIS product training
• Assist with organizing and scheduling training venues, logistics, transportation, accommodations, equipment, and materials
• Ensure training activities and materials remain relevant and current
• Maintain ongoing knowledge of the GIS field
• Uphold Milsoft’s values and philosophy relating to ethics, integrity, and corporate responsibility
• Perform other assigned duties

Geographic Information Systems Trainer

• Provide frontline technical support services to Milsoft customers
• Install, troubleshoot, resolve problems, and maintain Engineering Analysis products and services
• Resolve technical support inquiries through remote troubleshooting and diagnostics
• Advise customers on system settings and configurations that improve software performance and user experience
• Convert customer concerns and requests into detailed tickets with reproduction steps for the Development team
• Translate complex operational and system processes into clear instructions and knowledge articles
• Document all customer interactions in a support ticketing system
• Adapt to new technologies and software functionality through continuous product release cycles
• Provide support in a 24/7 environment using phone, email, and remote connection software
• Uphold Milsoft’s values and philosophy relating to ethics, integrity, and corporate responsibility
• Perform other assigned duties

Support Specialist – Engineering Analysis

• Provide frontline technical support to Milsoft customers
• Install, troubleshoot, resolve problems, and maintain GIS and staking products and services
• Resolve technical support inquiries through remote troubleshooting and diagnostics
• Advise customers on system settings and configurations that improve software performance and user experience
• Convert customer concerns and requests into detailed tickets with reproduction steps for the Development team
• Translate operational and system processes into clear instructions and knowledge articles
• Document all customer interactions in a support ticketing system
• Adapt to new technologies and software functionality changes through continuous product release cycles
• Uphold Milsoft’s values and philosophy relating to ethics, integrity, and corporate responsibility
• Perform other assigned duties

Data Analyst - Programmer

Support Specialist, Customer Information Systems

Geographic Information Systems Trainer

Support Specialist – Engineering Analysis

Support Specialist, Geographic Information Systems (GIS)