Support Specialist – Engineering Analysis

Milsoft Utility Solutions

. Provide frontline technical support services to Milsoft customers .

Posted 9/15/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing technical support for Engineering Analysis products, with a strong focus on troubleshooting, customer communication, and documentation. Proficient in adapting to new technologies and maintaining high standards of customer service in a 24/7 support environment.

Highest-signal resume keywords

Technical SupportTroubleshootingMicrosoft Server/Client Operating SystemsNetwork ArchitectureLua Scripting

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SupportTroubleshootingMicrosoft Server/Client Operating SystemsNetwork ArchitectureLua Scripting

Soft Skills

Effective CommunicationAdaptabilityCustomer Service

Tools & Technologies

Support Ticketing SystemRemote Connection Software

Industry Keywords

Electric Utility FieldEngineering Analysis Products

Tech Stack

Tools & technologies

Lua

About the role

Key responsibilities & impact

Provide frontline technical support services to Milsoft customers
Install, troubleshoot, resolve problems, and maintain Engineering Analysis products and services
Resolve technical support inquiries through remote troubleshooting and diagnostics
Advise customers on system settings and configurations that improve software performance and user experience
Convert customer concerns and requests into detailed tickets with reproduction steps for the Development team
Translate complex operational and system processes into clear instructions and knowledge articles
Document all customer interactions in a support ticketing system
Adapt to new technologies and software functionality through continuous product release cycles
Provide support in a 24/7 environment using phone, email, and remote connection software
Uphold Milsoft’s values and philosophy relating to ethics, integrity, and corporate responsibility
Perform other assigned duties

Requirements

What you’ll need

Bachelor’s degree in Electrical Engineering or equivalent work experience
Prior experience in the electric utility field is preferred
Knowledge of Microsoft server/client operating systems
Knowledge of network architecture and components
Experience with Lua scripting is a plus
Effective verbal and written communication with customers
Ability to adapt to and learn new technologies and retain knowledge
Ability to provide after-hours on-call support
Ability to travel as required

Benefits

Comp & perks

Salary/exempt/full-time classification
Remote work arrangement
Some travel opportunity/requirement
After-hours on-call support time