Support Specialist, Geographic Information Systems (GIS)

Milsoft Utility Solutions

. Provide frontline technical support to Milsoft customers .

Posted 9/15/2026full-timeRemote • Texas • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing technical support for GIS and staking products, with proficiency in Esri ArcGIS Desktop/Pro and a strong understanding of spatial data management. Capable of translating customer needs into actionable solutions while maintaining effective communication and documentation practices.

Highest-signal resume keywords

Esri ArcGIS Desktop/Pro ProficiencyPython (ArcPy) ExperienceSQL Query KnowledgeTechnical Support in 24/7 EnvironmentUnderstanding of Coordinate Systems

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

GIS Technical SupportTroubleshootingRemote DiagnosticsData ManagementSystem ConfigurationKnowledge Article CreationTicketing System DocumentationSpatial File FormatsCloud-Based Spatial DataEnterprise Geodatabases (SDE)

Soft Skills

Effective Customer CommunicationAdaptability to New Technologies

Tools & Technologies

ArcGIS OnlineMultiSpeak StandardsCIM Standards

Certifications & Qualifications

Bachelor’s Degree in GIS, Geography, Electrical Engineering, Computer Science, or Information Technology

Industry Keywords

Utility Data IntegrationSpatial Data ManagementCorporate ResponsibilityEthics and Integrity

Tech Stack

Tools & technologies

CloudPythonSQL

About the role

Key responsibilities & impact

Provide frontline technical support to Milsoft customers
Install, troubleshoot, resolve problems, and maintain GIS and staking products and services
Resolve technical support inquiries through remote troubleshooting and diagnostics
Advise customers on system settings and configurations that improve software performance and user experience
Convert customer concerns and requests into detailed tickets with reproduction steps for the Development team
Translate operational and system processes into clear instructions and knowledge articles
Document all customer interactions in a support ticketing system
Adapt to new technologies and software functionality changes through continuous product release cycles
Uphold Milsoft’s values and philosophy relating to ethics, integrity, and corporate responsibility
Perform other assigned duties

Requirements

What you’ll need

Bachelor’s degree in GIS, Geography, Electrical Engineering, Computer Science, or Information Technology (or equivalent experience/certification)
Proficiency in Esri ArcGIS Desktop/Pro required
Experience with ArcGIS Online is a plus
Understanding of coordinate systems and spatial file formats, including Shapefiles, Geodatabases, and GeoJSON
Familiarity with MultiSpeak or CIM standards for utility data integration is preferred
Experience with Python (ArcPy) or SQL queries for data management
Knowledge of cloud-based spatial data or Enterprise Geodatabases (SDE) is a plus
Effective verbal and written customer communication
Ability to provide support in a 24/7 environment, including after-hours on-call support
Ability to travel as required

Benefits

Comp & perks

Salary/exempt/full-time classification
Remote work arrangement
After-hours on-call support time
Some travel associated with the role