Manager, Service Sales

Miltenyi Biotec

. Create and execute service sales strategies to maximize profitability for the NA MACS Services organization .

Posted 10/5/2026full-timeRemote • Maryland • United StatesMid-LevelSenior💰 $104,530 - $122,975 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in creating and executing service sales strategies, managing teams to achieve sales targets, and optimizing sales processes through data-driven reporting. Proficient in developing account plans and identifying service sales opportunities within the biotechnology or medical instrumentation sectors.

Highest-signal resume keywords

Service Sales Strategy DevelopmentTeam Management and SupervisionData-Driven ReportingCRM System ManagementBiotechnology Instrumentation Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Service SalesAccount PlanningSales Target AchievementPerformance EvaluationSales Process Optimization

Soft Skills

Coaching and DevelopmentAttention to DetailCommunication Skills

Tools & Technologies

Computer-Based Management SystemCRM Systems

Industry Keywords

BiotechnologyMedical InstrumentationScientific InstrumentationRemote SalesTalent Selection

About the role

Key responsibilities & impact

Create and execute service sales strategies to maximize profitability for the NA MACS Services organization
Manage an effective team to achieve service sales targets across assigned territories
Partner with Field Service, Technical Support, Customer Training, Service Operations, Service Marketing, and Product Management leaders
Develop and monitor organizational, key-account, and territory service sales strategies
Create territory-specific account plans defining service value drivers, objectives, and tactics
Identify, develop, and price new service offerings
Identify service sales opportunities from service visits, support cases, and training engagements
Set team and individual performance targets and track progress through sales management reviews
Coach and develop direct reports through call observation, feedback, and guidance
Complete annual performance evaluations
Optimize service sales processes and use data-driven reporting to communicate opportunities, activities, results, trends, and forecasts
Serve as the first escalation point for service sales issues and critical decisions
Participate in recruiting, applicant screening, talent selection, onboarding, and job-specific training
Maintain accurate and current service sales databases, CRM systems, records, and transactions
Perform other duties as assigned

Requirements

What you’ll need

Bachelor's degree in a business, marketing, or administration related discipline
Minimum of 5 years’ experience in a remote sales role selling service
3 years’ experience directly supervising a team
Travel to company and customer locations up to 25%
Experience using a computer-based management system or database while performing remote sales activities
Ability to maintain attention to detail while working at a rapid pace and handling multiple tasks
Ability to perform required physical activities, including walking, standing, climbing or balancing, stooping, kneeling, crouching, and occasionally lifting or moving up to 10 pounds
Home office environment that is temperature controlled
Experience in a biotechnology instrumentation, medical instrumentation, or scientific instrumentation related industry is desired

Benefits

Comp & perks

Performance-based incentives
Health insurance
Vision insurance
Dental insurance
401(k) plan
Bonuses, commissions, or car allowance may be available for eligible positions
Reasonable accommodations for candidates and employees