Miltenyi Biotec

Sales

• Create and execute service sales strategies to maximize profitability for the NA MACS Services organization
• Manage an effective team to achieve service sales targets across assigned territories
• Partner with Field Service, Technical Support, Customer Training, Service Operations, Service Marketing, and Product Management leaders
• Develop and monitor organizational, key-account, and territory service sales strategies
• Create territory-specific account plans defining service value drivers, objectives, and tactics
• Identify, develop, and price new service offerings
• Identify service sales opportunities from service visits, support cases, and training engagements
• Set team and individual performance targets and track progress through sales management reviews
• Coach and develop direct reports through call observation, feedback, and guidance
• Complete annual performance evaluations
• Optimize service sales processes and use data-driven reporting to communicate opportunities, activities, results, trends, and forecasts
• Serve as the first escalation point for service sales issues and critical decisions
• Participate in recruiting, applicant screening, talent selection, onboarding, and job-specific training
• Maintain accurate and current service sales databases, CRM systems, records, and transactions
• Perform other duties as assigned

Manager, Service Sales