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Milwaukee Bucks Inc.

Director, Operation Technology

Milwaukee Bucks Inc.

. Develop IT strategy and roadmap aligned with organizational goals .

Posted 11/7/2026full-timeMilwaukee • Wisconsin • United StatesLeadWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in IT strategy development, infrastructure management, and regulatory compliance, with a strong focus on technology budget planning and vendor negotiation. Proven leadership in managing technical teams and driving digital transformation initiatives.

Highest-signal resume keywords
IT Strategy DevelopmentInfrastructure ManagementRegulatory ComplianceTechnology Budget PlanningVendor Negotiation

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Infrastructure OversightCloud PlatformsNetworkingCybersecurity FrameworksPoint Of Sale SystemsA/V PlatformsAccess ControlVideo Security SystemsIPTVAutomation
Soft Skills
LeadershipStaff DevelopmentCollaborationMentoringCommunication
Tools & Technologies
AWSAzureCrestronVirtualization PlatformsDisaster Recovery Tools
Certifications & Qualifications
Cyber Certification
Industry Keywords
NBA RegulationsGDPRData Protection RegulationsRFIRFP

Tech Stack

Tools & technologies
AWSAzureCloudCyber Security

About the role

Key responsibilities & impact
  • Develop IT strategy and roadmap aligned with organizational goals
  • Manage Infrastructure, Cyber, and Live Events teams, including hiring, mentoring, and performance management
  • Create and enforce IT policies for security, data privacy, and system use
  • Manage budgets, including capital planning, cost forecasting, and vendor contracts
  • Evaluate and implement new technologies to improve efficiency and scalability
  • Ensure regulatory compliance, including NBA, GDPR, and evolving AI regulations
  • Serve as the main liaison to the NBA League office for new basketball technology, regulations, and best practices
  • Develop and execute technology to monitor system performance, disaster recovery readiness, and incident response
  • Collaborate with executives to support digital transformation and business initiatives
  • Supervise the team supporting infrastructure and operational technology at Fiserv Forum
  • Lead a technical staff of 10 full-time and part-time employees cross-trained on Infrastructure and Live Event Technology
  • Partner with internal departments to understand and attain operational goals for live events and IT infrastructure service levels
  • Manage vendor relationships and conduct formal RFP and RFI processes as needed
  • Manage expenses and all capital technology projects
  • Perform other responsibilities as assigned

Requirements

What you’ll need
  • Bachelor of Science degree
  • 3 years in a supervisory role actively managing technology staff
  • Leadership skills including staff acquisition and development
  • Ability to learn new methods and transformative technology products
  • Experience in Infrastructure oversight and automation
  • Ability to formally manage technology capital assets, track service history, and analyze and submit for technology refresh
  • Experience running formal RFIs and RFPs
  • Strong knowledge of IT infrastructure, networking, and cloud platforms (AWS, Azure)
  • Experience with wireless and wireline networks
  • Experience with storage, compute, and virtualization platforms
  • Experience with Point of Sale Systems
  • Experience with A/V platforms
  • Experience with access control
  • Experience with video security systems
  • Experience with IPTV
  • Experience with cybersecurity frameworks and enterprise tools
  • Experience with technology budget planning and management, business case development, cost management, procurement, and vendor negotiation
  • Understanding of data protection regulations
  • Able to work a flexible schedule including nights, weekends, and holidays in support of basketball games, concerts, and other special events
  • Ability to travel as needed
  • Successful completion of a criminal background check
  • Degree in MIS, Computer Science, or Engineering desired
  • Crestron experience desired
  • Cyber certification desired

Benefits

Comp & perks
  • Comprehensive health benefits including medical, dental, and vision plans
  • Mental health resources
  • 401K with company match
  • Pet Insurance
  • 12 weeks of paid time off for parents to welcome newborns, adopted and foster children
  • Unlimited PTO
  • Professional Development through our internal learning & development program – Antler Academy
  • Employee Resource Groups
  • Milwaukee Bucks and NBA League Discounts
  • Company Paid Parking
  • Phone Allowance
  • Flexible work environment
  • Reasonable accommodation for individuals with disabilities