Customer Value Manager

Mimecast

. Own platform adoption, activation, utilization, configuration health, and optimization across Mimecast’s product portfolio, including Email Threat Protection, Human Risk Management, Incydr (Code42), and DMARC Analyzer .

Posted 9/29/2026full-timeRemote • United StatesMid-LevelSenior💰 $84,000 - $126,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing customer portfolios within a security-focused SaaS environment, emphasizing email security architecture and risk management. Proficient in building relationships with stakeholders and translating technical insights into business value while utilizing customer health metrics for strategic decision-making.

Highest-signal resume keywords

Email Security ArchitectureCustomer Health ScoringRisk ManagementSalesforce ProficiencyTechnical Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Email Threat ProtectionHuman Risk ManagementDMARCSecure Email GatewaysMicrosoft 365 DefenderIdentity and Access ManagementOktaAzure ADSAMLAPI Log Interpretation

Soft Skills

Customer-Centric ApproachAnalytical ThinkingProactive OwnershipResilienceAbility to Influence

Tools & Technologies

SalesforceSIEMSOARMimecastProofpointAbnormalMicrosoft Defender for Office 365

Certifications & Qualifications

CompTIA Security+CISSP AssociateCertified Ethical Hacker

Industry Keywords

GDPRHIPAAFINRAFCAISO 27001SOC 2

Tech Stack

Tools & technologies

AzureCloud

About the role

Key responsibilities & impact

Own platform adoption, activation, utilization, configuration health, and optimization across Mimecast’s product portfolio, including Email Threat Protection, Human Risk Management, Incydr (Code42), and DMARC Analyzer
Advance customers’ Human Risk Management maturity by connecting behavior and attack-exposure data to Mimecast’s HRM framework and recommending targeted awareness-training outcomes
Own technical and value health across the portfolio, tracking adoption depth, feature utilization, deployment completeness, customer satisfaction signals, and renewal risk
Quantify and communicate proof of value through adoption metrics, threat-block summaries, HRM progression, and deployment health
Prepare technical briefings and lead the value and technical narrative in Business Reviews, on-site EBRs, and executive meetings
Build trusted relationships with technical and executive stakeholders and translate security architecture into business value
Represent the voice of the customer to Product Management
Partner with Account and Renewals Managers to identify churn risk at least 90 days before renewal, lead technical recovery plans, document competitive threats, and support retention and expansion outcomes
Identify expansion signals and provide the Account Manager with technical context and timing rationale
Represent customer context during critical technical escalations, coordinate with Support Engineering, and keep customers and pod partners informed through resolution
Support the Executive Sponsor Program by identifying suitable accounts, facilitating introductions, coordinating sponsor cadence calls, and briefing Mimecast sponsors
Use customer data, health signals, AI-guided insights, and next-best-action recommendations to prioritize work and deliver evidence-based value conversations at scale

Requirements

What you’ll need

Demonstrated success managing a portfolio of mid-market or enterprise accounts with the autonomy and judgment expected of an experienced customer-facing professional, ideally within a security-focused SaaS organization
Working knowledge of email security architecture, including Secure Email Gateways, Microsoft 365 Defender, DMARC, DKIM, SPF, email routing, and hybrid mail flow
Familiarity with identity and access management concepts such as Okta, Azure AD, SSO, and SAML, along with how email security integrates into SOC and SIEM/SOAR workflows
Experience engaging technical administrators, CISOs, C-level executives, and legal and compliance teams
Experience working alongside Account Managers or Account Executives in a named-account model
Proficiency in customer health scoring, risk management, playbook execution, and Salesforce account activity and opportunity visibility
Customer-centric and empathetic approach, technical curiosity, proactive ownership, resilience, analytical thinking, adaptability, and ability to influence without direct authority
Excellent written and verbal communication skills
Ability to travel up to 25%
Direct experience with Mimecast, Abnormal, Proofpoint, Microsoft Defender for Office 365, or comparable email security or Human Risk Management platforms is preferred
Security or vendor certifications such as CompTIA Security+, CISSP Associate or full certification, CEH, or credentials aligned with email or cloud security are preferred
Familiarity with FINRA, HIPAA, FCA, GDPR, ISO 27001, and SOC 2; ability to interpret API logs, review connector health, and diagnose integration issues without first-level escalation is preferred

Benefits

Comp & perks

Benefits
Incentive plans
Additional benefits in accordance with company policy and local regulations