Senior Manager, Renewal Operations

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. Establish a renewals forecasting process with Commit, Best Case and Upside definitions, submission cadence and leadership roll-ups .

Posted 9/24/2026full-timeUnited StatesSenior💰 $132,000 - $198,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in recurring-revenue forecasting and reporting, with a strong focus on building processes and systems for renewals operations across multiple regions. Proficient in aligning operations with Sales, Finance, and Customer Success while driving adoption of new tools and processes.

Highest-signal resume keywords

Recurring-Revenue ForecastingSalesforce ExperienceProcess Design for BPO TeamsDashboard Development with TableauSaaS Industry Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

ForecastingReportingProcess BuildingTerritory DesignPerformance FrameworksAutomation ImplementationData AnalysisChurn ManagementTeam Performance MetricsLocalization Planning

Soft Skills

Clear CommunicationLeadership AlignmentDecision-Making Amid AmbiguityTraining and DocumentationCollaboration

Tools & Technologies

SalesforceTableauSnowflakeBI ToolsDashboards

Industry Keywords

SaaSCybersecurityRevenue OperationsBPOEMEAAPAC

Tech Stack

Tools & technologies

Cyber SecurityTableau

About the role

Key responsibilities & impact

Establish a renewals forecasting process with Commit, Best Case and Upside definitions, submission cadence and leadership roll-ups
Build and maintain reporting on gross and net renewal rates, attrition, churn drivers, at-risk pipeline, and rep and team performance
Set the rhythm for weekly forecast calls, monthly business reviews and quarterly planning
Design territories, quotas or targets, handoffs, escalations and quality standards for a new BPO-based renewals team
Work with the BPO vendor and internal teams on workflows, tooling access, reporting, SLAs, QA and performance reviews
Plan process, systems, staffing and localization to extend the North America renewals model into EMEA and APAC
Identify and implement dashboards, systems and automation for forecasting, reporting and territory or target management
Align renewal operations with Sales, RevOps, Finance, Customer Success and Legal
Drive adoption of new processes and tools through training, documentation and communication

Requirements

What you’ll need

Experience owning recurring-revenue forecasting and reporting in renewals, sales or revenue operations
SaaS or cybersecurity experience is valuable
Track record of building processes, teams or systems from scratch and making decisions amid ambiguity and limited precedent
Practical command of Commit, Best Case and Upside forecasting, gross and net renewal rates, and consistent team cadence
Hands-on Salesforce and reporting or BI experience, such as Snowflake or Tableau, including building dashboards
Exposure to scaling operations across North America, EMEA and APAC
Ability to communicate clearly with senior leadership, build alignment across Sales, Finance and Operations, and manage concurrent workstreams
Experience designing processes, territories or performance frameworks for outsourced or BPO teams is strongly preferred
A bachelor's degree in business, finance or a related field is preferred; equivalent experience is also considered
Successful completion of applicable background checks

Benefits

Comp & perks

Benefits
Incentive plans
Additional benefits in accordance with company policy and local regulations
Equal Opportunity and Affirmative Action Employer
Interview adjustments or accommodations for disabilities or other reasons