Senior Customer Success Manager – SaaS

Minderest

. Own a portfolio of strategic enterprise accounts end to end .

Posted 9/17/2026full-timeRemote • Florida • United StatesSenior💰 $80,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing enterprise accounts with a focus on retention, upselling, and cross-selling strategies. Proficient in utilizing analytics and BI tools to drive client engagement and platform adoption while maintaining strong communication with C-level executives.

Highest-signal resume keywords

Customer Success ManagementAccount ManagementRetention StrategiesAnalytics and BI ToolsHubSpot Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer SuccessAccount ManagementRetentionUpsellCross-SellAnalyticsBusiness IntelligenceSaaS ImplementationData ManagementE-commerce

Soft Skills

CommunicationPresentationRelationship BuildingStrategic AdvisingProblem Solving

Tools & Technologies

HubSpotGoogle WorkspaceGen AI Tools

Industry Keywords

B2B SaaSEnterprise AccountsRetail TechnologyPricingCompetitive Intelligence

About the role

Key responsibilities & impact

Own a portfolio of strategic enterprise accounts end to end
Build long-term relationships with pricing, e-commerce, and category leaders up to C-level
Detect retention risks and execute save plans before renewal impact
Identify and drive upsell and cross-sell opportunities with Sales AEs
Lead onboarding and platform adoption to ensure fast time-to-value
Run business reviews, workshops, and executive training sessions
Build and present performance reports using analytics and BI tools
Maintain accurate account data in HubSpot
Improve playbooks and workflows and uphold service delivery standards
Partner with Sales, Marketing, Product, and Operations
Drive engagement, adoption, retention, and expansion across North American enterprise accounts
Act as a strategic advisor connecting platform usage to clients' commercial objectives

Requirements

What you’ll need

5+ years in Customer Success, Account Management, or similar client-owning roles in B2B SaaS
Full professional proficiency in English
Bilingual English/Spanish ideal; strong professional proficiency in Spanish is a plus
Track record of retention and expansion results in enterprise accounts, including renewals, upsell, and NRR
Strong analytical skills and comfort using data and BI tools
Proficiency with modern CRM and customer tools; HubSpot preferred
Proficiency with Google Workspace
Excellent communication and presentation skills, including C-suite meetings and webinars
Experience in retail technology, e-commerce, pricing, or competitive intelligence solutions is nice-to-have
Hands-on experience implementing SaaS platforms with enterprise clients is nice-to-have
Familiarity with Gen AI tools applied to customer workflows is nice-to-have
Based in the US East Coast time zone; Florida preferred, or Texas, Georgia, or Illinois
Background checks and verification of professional references

Benefits

Comp & perks

$11,500 on-target bonus
Additional bonus tied to the department's strategic objectives, with upside for overachievement
Up to 37 Paid Days Off per Year
15 Paid Vacation Days from day one, increasing by 1 additional vacation day after each completed year of service (up to 20 Paid Vacation Days after 5 years)
11 Paid Company Holidays
5 Flexible PTO Days for illness, medical appointments or personal matters
1 paid day off each year on your company anniversary date
1 additional paid day off for every business trip requiring an overnight stay
Up to 12 weeks of paid parental support for all new parents, including 8 weeks of fully paid parental leave and an optional paid 4-week Return-to-Work Program
Up to $650/month Healthcare Reimbursement (ICHRA)
Flexible work schedule
Annual budget for training
Optional hybrid via co-working space
Work equipment provided, including computer, monitor, keyboard, mouse, and headphones
Diverse, international, and fast-growing organization
Equal opportunity workplace with Equality and LGBTQ+ Plan