Minderest

Customer Success Manager

• Own a portfolio of strategic enterprise accounts end to end
• Build long-term relationships with pricing, e-commerce, and category leaders up to C-level
• Detect retention risks and execute save plans before renewal impact
• Identify and drive upsell and cross-sell opportunities with Sales AEs
• Lead onboarding and platform adoption to ensure fast time-to-value
• Run business reviews, workshops, and executive training sessions
• Build and present performance reports using analytics and BI tools
• Maintain accurate account data in HubSpot
• Improve playbooks and workflows and uphold service delivery standards
• Partner with Sales, Marketing, Product, and Operations
• Drive engagement, adoption, retention, and expansion across North American enterprise accounts
• Act as a strategic advisor connecting platform usage to clients' commercial objectives

Senior Customer Success Manager – SaaS