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Mindler

Care Administrator – FTC

Mindler

. Process referrals from the NHS, private companies, and patients via bespoke systems .

Posted 10/22/2026contractCambridge • United KingdomMid-LevelSenior💰 £25,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills and effective communication abilities while managing patient interactions through various channels. Familiar with NHS systems and committed to adhering to information governance guidelines and service level agreements.

Highest-signal resume keywords
Customer Service SkillsExcellent Written And Verbal CommunicationZendesk ProficiencyAttention To DetailNHS Systems Familiarity

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
GCSEs (A-C) Or EquivalentSolid IT SkillsStandard Operating Procedures (SOPs) AdherencePatient-Facing ExperienceDatabase Management
Soft Skills
Confident Telephone MannerAbility To Stay Calm Under PressureMultitasking Abilities
Tools & Technologies
Google DriveGoogle DocsGoogle SheetsZendeskIaptusNHS MailPCMIS
Industry Keywords
NHSInformation GovernanceService Level Agreements (SLAs)Key Performance Indicators (KPIs)Mental Health Services

About the role

Key responsibilities & impact
  • Process referrals from the NHS, private companies, and patients via bespoke systems
  • Answer calls and handle queries from patients, therapists, and the public
  • Manage patient communications through Zendesk and text messages
  • Escalate issues to clinical, commercial, and product teams
  • Liaise with NHS and private services and build strong working relationships across teams
  • Support projects and manage waiting lists
  • Ensure service level agreements (SLAs) and key performance indicators (KPIs) are met
  • Adhere to strict information governance guidelines and maintain confidentiality
  • Support patients across NHS Talking Therapies, Adults Mental Health Service, and The Sandbox using phone calls, emails, text messages, and live chat
  • Report directly to the Customer Operations Manager UK

Requirements

What you’ll need
  • A minimum of 5 GCSEs (A-C) or equivalent
  • Excellent written and verbal communication skills with fluency in English
  • Strong customer service skills with a confident telephone manner
  • Solid IT skills (Google Drive, Docs, Sheets, Zendesk)
  • High level of attention to detail
  • Ability to stay calm under pressure and juggle multiple priorities
  • Familiarity with following Standard Operating Procedures (SOPs) and adhering to legal requirements
  • Previous customer service or patient-facing roles
  • Familiarity with NHS systems (iaptus, NHS Mail, PCMIS) or large databases would be beneficial
  • A strong passion for customer service and supporting patients

Benefits

Comp & perks
  • Ability to develop your skills
  • Continued support and opportunities to enhance your skills
  • Opportunity to join a well-funded company with ambition to play an important role in the global market of digital mental health care
  • Opportunity to influence how the teams work together and make an impact supporting customers
  • Equal opportunity employment