Senior Program Manager

Mindtickle

. Lead multiple concurrent customer programs and projects across implementation, content delivery, managed services, and technical solutions workstreams .

Posted 11/5/2026full-timePune • IndiaSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in program and delivery management, focusing on building trusted relationships with stakeholders and ensuring high-quality delivery through effective risk management and governance frameworks. Proficient in translating customer objectives into structured plans while optimizing workflows and mentoring teams for successful outcomes.

Highest-signal resume keywords

Program ManagementRisk ManagementStakeholder CommunicationSaaS ImplementationGovernance Frameworks

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Program ManagementDelivery ManagementRisk AssessmentOperational ExcellencePerformance Measurement

Soft Skills

Relationship BuildingEffective CommunicationAdaptabilityMentoringLeadership

Tools & Technologies

SalesforceBI PlatformsWorkflow Automation Solutions

Industry Keywords

Enterprise SaaSProfessional ServicesCustomer SuccessConsultingManaged Services

About the role

Key responsibilities & impact

Lead multiple concurrent customer programs and projects across implementation, content delivery, managed services, and technical solutions workstreams
Build trusted relationships with customer executives and internal stakeholders
Translate customer objectives into structured delivery plans with timelines, milestones, and measurable success metrics
Participate in pre-sales scoping, effort estimation, and proposal creation with Sales, Solutions, and Delivery teams
Establish and maintain program governance frameworks
Identify, assess, and mitigate delivery risks
Oversee project timelines, effort utilization, and resource allocation
Define and track delivery metrics including SLA adherence, quality, and customer satisfaction
Prepare reports for customers and internal stakeholders on deliverables, effort consumed, and budget adherence
Partner with Professional Services, Customer Success, Product, and Operations teams on dependencies, priorities, and customer outcomes
Collaborate with Sales and Solutions teams on pre-sales and expansion opportunities
Define, standardize, and enhance program management frameworks, delivery processes, and playbooks
Lead workflow optimization, process automation, and performance measurement initiatives
Mentor and coach Program and Project Managers
Deliver executive-ready updates and manage stakeholder expectations
Facilitate leadership, delivery, and customer alignment through structured communication and governance cadence

Requirements

What you’ll need

8–10 years of experience in program or delivery management, preferably within enterprise SaaS, consulting, or professional services environments
Proven track record of leading large, multi-stakeholder programs with measurable business outcomes across multiple customers or service portfolios
Demonstrated success in risk management, operational excellence, and scalable governance models across delivery teams
Skilled in managing enterprise and commercial customers and building trusted relationships at executive and operational levels
Ability to balance multiple concurrent priorities, manage cross-functional dependencies, and ensure predictable, high-quality delivery
Proactive risk identification, communication, and mitigation skills
Ability to balance tactical project delivery with long-term program vision and strategic business outcomes
Clear, persuasive, and effective communication across technical and non-technical audiences
Ability to thrive in fast-paced, dynamic environments, prioritize competing priorities, and adapt quickly to change
Experience in Professional Services, Customer Success, or enterprise consulting organizations preferred
Exposure to SaaS implementation, managed services, or enablement delivery models preferred
Familiarity with Salesforce, BI platforms, or workflow automation solutions preferred

Benefits

Comp & perks

Growth opportunities and expanded scope
Direct feedback from leaders invested in employee development
Equal Opportunity Employer
Eligibility to work verification and required employment eligibility documentation upon hire