Mindtickle

Program Manager

• Lead multiple concurrent customer programs and projects across implementation, content delivery, managed services, and technical solutions workstreams
• Build trusted relationships with customer executives and internal stakeholders
• Translate customer objectives into structured delivery plans with timelines, milestones, and measurable success metrics
• Participate in pre-sales scoping, effort estimation, and proposal creation with Sales, Solutions, and Delivery teams
• Establish and maintain program governance frameworks
• Identify, assess, and mitigate delivery risks
• Oversee project timelines, effort utilization, and resource allocation
• Define and track delivery metrics including SLA adherence, quality, and customer satisfaction
• Prepare reports for customers and internal stakeholders on deliverables, effort consumed, and budget adherence
• Partner with Professional Services, Customer Success, Product, and Operations teams on dependencies, priorities, and customer outcomes
• Collaborate with Sales and Solutions teams on pre-sales and expansion opportunities
• Define, standardize, and enhance program management frameworks, delivery processes, and playbooks
• Lead workflow optimization, process automation, and performance measurement initiatives
• Mentor and coach Program and Project Managers
• Deliver executive-ready updates and manage stakeholder expectations
• Facilitate leadership, delivery, and customer alignment through structured communication and governance cadence

Explore Senior Program Manager at Mindtickle. Review requirements and application details.

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Senior Program Manager