Customer Experience Specialist – Contractor Role

Mindvalley

. Provide premium asynchronous support through email and community platforms .

Posted 9/24/2026full-timeRemote • Brazil, Costa RicaJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in community management and customer success within the EdTech sector, with a strong focus on providing asynchronous and synchronous support, moderating live events, and fostering learner engagement. Proficient in data interpretation and process improvement, ensuring a high-quality learning experience for students.

Highest-signal resume keywords

Community ManagementLive Event ModerationData InterpretationGoogle Sheets/Excel ProficiencyZoom Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Asynchronous SupportSynchronous SupportCurriculum Issue IdentificationStudent Progress MonitoringWorkflow ImprovementRoot-Cause Problem Solving

Soft Skills

EmpathyCoaching AbilityExceptional CommunicationAdaptability

Tools & Technologies

JiraAsanaZoomZendeskIntercomCircleFacebook Groups

Certifications & Qualifications

Bachelor's Degree in Related Field

Industry Keywords

EdTechCustomer SuccessPersonal DevelopmentHigh-Ticket Customers

About the role

Key responsibilities & impact

Provide premium asynchronous support through email and community platforms
Provide synchronous support during live sessions
Moderate live-session chat and facilitate on-camera Q&A
Maintain a safe, energetic learning environment
Serve as a subject matter expert on a core content pillar
Answer complex learner questions and foster community discussions
Identify and address learning blockers
Flag curriculum or platform issues to curriculum owners and internal leadership
Monitor student progress and intervene when learners fall behind
Aggregate student sentiment and survey data for actionable product-team insights
Manage cohort logistics, including calendar invites and resource uploads
Verify learning-material accessibility and guide students in navigating the platform
Identify workflow improvements and automation opportunities
Collaborate with internal stakeholders and technical teams to improve processes and implement tools
Reduce recurring student issues, friction, and manual administrative work

Requirements

What you’ll need

2+ years of experience in Community Management, Customer Success, or EdTech support
Proven experience moderating live virtual events or webinars
Comfortable on camera
Strong personal interest in personal growth and development
Ability to interpret survey data and NPS scores and create clear written reports for leadership
Proficiency with Google Sheets/Excel
Comfortable using ticketing and task management systems such as Jira and Asana
Proficiency in Zoom, including webinar settings, breakout rooms, and moderation controls
Familiarity with community platforms such as Circle and Facebook Groups
Experience with helpdesk software such as Zendesk and Intercom is a strong plus
Attention to detail in processes, scheduling, and quality standards
Empathy and coaching ability
Root-cause problem-solving ability
Exceptional communication skills for translating complex problems into actionable advice
Adaptability in a fast-paced, changing environment
Bachelor's degree in a related field (preferred)
Experience with premium or high-ticket customers is highly desirable
Genuine passion for personal development; familiarity with Mindvalley content is a distinct advantage

Benefits

Comp & perks

Equal opportunity employer committed to a diverse and inclusive workplace
Voluntary and confidential DEI survey; responses are not used in hiring decisions and are stored securely in anonymized or aggregated form
Remote work arrangement