Mindvalley

Customer Support

• Provide premium asynchronous support through email and community platforms
• Provide synchronous support during live sessions
• Moderate live-session chat and facilitate on-camera Q&A
• Maintain a safe, energetic learning environment
• Serve as a subject matter expert on a core content pillar
• Answer complex learner questions and foster community discussions
• Identify and address learning blockers
• Flag curriculum or platform issues to curriculum owners and internal leadership
• Monitor student progress and intervene when learners fall behind
• Aggregate student sentiment and survey data for actionable product-team insights
• Manage cohort logistics, including calendar invites and resource uploads
• Verify learning-material accessibility and guide students in navigating the platform
• Identify workflow improvements and automation opportunities
• Collaborate with internal stakeholders and technical teams to improve processes and implement tools
• Reduce recurring student issues, friction, and manual administrative work

Customer Experience Specialist – Contractor Role