National Accounts Coordinator

Miner & Company, Ltd.

. Coordinate service for existing and replacement equipment for National Accounts within the National Service Department .

Posted 9/18/2026full-timeRemote • United StatesMid-LevelSenior💰 $25 - $29 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong organizational and planning skills while effectively coordinating service for equipment and maintaining high levels of customer service. Proficient in processing service quotes, work orders, and invoices using technology-driven systems.

Highest-signal resume keywords

Service CoordinationCustomer Relationship ManagementMicrosoft Office ProficiencyProblem-Solving SkillsOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Service Quote PreparationWork Order ProcessingInvoice ApprovalBasic Accounting PrinciplesTroubleshooting

Soft Skills

Effective CommunicationAnalytical AbilityAbility to Work IndependentlyTeam CollaborationCustomer Service Orientation

Tools & Technologies

Alert Order Management SystemMicrosoft OutlookMicrosoft ExcelMicrosoft Word

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

National AccountsWarehouse EquipmentPreventative MaintenanceVendor ManagementPPE Compliance

About the role

Key responsibilities & impact

Coordinate service for existing and replacement equipment for National Accounts within the National Service Department
Receive and enter National Service calls daily
Follow up on each call until completion
Approve invoices for service, repair, and preventative maintenance work
Gather pricing and process service quotes
Process work orders, order parts, and follow up until completion
Enter applicable information into the Alert order management system
Research, develop, and maintain relationships to expand the service network
Prepare customer quotes including pricing, parts, and lead times
Log and track work orders daily
Maintain a high level of customer service
Complete service software processing to invoice customers
Approve vendor bills
Perform other duties as assigned by the supervisor

Requirements

What you’ll need

Must reside in the United States Western Region
Must be located within the Mountain or Pacific Time Zone
Effective communication with customers, vendors, and customer facility teams
Call and email customers and subcontractors on every call to coordinate work and verify satisfaction
Interest in learning about warehouse equipment such as compactors, dock levers, balers, and forklifts
Ability to troubleshoot customer needs
Ability to thrive in a fast-paced, technology-driven service environment
Ability to work without supervision
Ability to work occasionally in a team environment
Proven organizational and planning skills
Ability to prioritize and handle multiple projects
Strong analytical ability
Problem-solving skills
Basic understanding of accounting principles
Basic knowledge of accounting processes
Experience with Microsoft Office products, including Outlook, Excel, and Word
Strong written and oral communication skills
Ability to work with individuals from diverse backgrounds and needs across remote offices
High school diploma or GED required
Must pass a criminal history background check
Ability to occasionally lift or move office equipment or files up to 20 pounds
Must occasionally wear approved PPE when on certain parts of the property

Benefits

Comp & perks

Competitive pay
Incentive opportunities
Full benefits package starting day one
Medical, dental, and vision insurance
401K with match
Company-paid life insurance
Company-paid disability coverage
PTO
Paid holidays
Training and mentoring
Advancement opportunities