Customer Service Specialist, Intermediate - Admissions Support Specialist

. Greet guests and provide front-line customer service to individuals visiting or calling Inver Hills Community College .

Posted 9/25/2026full-timeInver Grove Heights • Minnesota • United StatesMid-LevelSenior💰 $21 - $28 per hourWebsite

Key responsibilities & impact

Greet guests and provide front-line customer service to individuals visiting or calling Inver Hills Community College
Organize, manage, and assess enrollment services requests received at the Welcome Center desk
Assist students with admissions, advising, and financial aid questions
Serve as a link between Student Affairs, college faculty and staff, and Dakota County Technical College
Serve as Welcome Center staff and call center attendant
Provide professional in-person and telephone customer service to students, prospective students, corporate partners, and other visitors
Provide administrative support to the Admissions department
Provide general back-up support for the Admissions Specialist and Testing Center

What you’ll need

Current resume required, including employment dates (month and year) and average hours worked per week
Ability to answer questions politely via phone, email, virtually, and other written or electronic correspondence
Customer service skills sufficient to schedule and confirm appointments and provide prompt, courteous, and accurate information
Word processing skills sufficient to create, format, edit, print, and save documents, letters, memos, and emails
Data entry skills sufficient to create database records and update entries in a timely manner
Occasional ability to move articles and objects up to 25 lbs.
Ability to maintain a stationary position or move for a prolonged period of the day
Ability to use a keyboard and phone for extended periods, including repetitive motion
Post-secondary degree preferred
Experience working in a higher education setting preferred
Experience providing direct service to internal and external stakeholders in higher education preferred
Experience with Minnesota State databases such as the Integrated State Record System, D2L, and e-Services preferred
Experience with Connect Customer Relation Management system preferred
Knowledge and understanding of data privacy laws, such as FERPA, preferred
Self-motivated/self-disciplined
Ability to think critically

Comp & perks

Low-cost medical and dental insurance with affordable deductibles
Employer-paid life insurance
Short- and long-term disability insurance
Pre-tax healthcare and dependent care accounts with roll-over option
Confidential Employee Assistance Program for mental health, legal, and financial counseling
12 paid holidays
Generous vacation and sick time
Six weeks of Paid Parental Leave
Pension Plan
457(b) and 403(b) retirement accounts
Various investment options
Professional development
Tuition waivers for employees and dependents