Minnesota State Moorhead

Customer Support

• Serve as a first point of contact for individuals seeking assistance from Minnesota North College
• Provide high-quality customer service through all college communication channels
• Support students and other customers by interpreting and explaining admissions, registration, financial aid, academic records, and program information
• Analyze individual situations and provide accurate guidance
• Facilitate access to student administrative services
• Maintain comprehensive knowledge of admissions, financial aid, registration and records processes, academic programs, and related college procedures
• Connect students, parents, staff, and external agencies with advising, counseling, student records, financial aid, and enrollment-related support

Student Services Support Specialist – Customer Service

• Greet guests and provide front-line customer service to individuals visiting or calling Inver Hills Community College
• Organize, manage, and assess enrollment services requests received at the Welcome Center desk
• Assist students with admissions, advising, and financial aid questions
• Serve as a link between Student Affairs, college faculty and staff, and Dakota County Technical College
• Serve as Welcome Center staff and call center attendant
• Provide professional in-person and telephone customer service to students, prospective students, corporate partners, and other visitors
• Provide administrative support to the Admissions department
• Provide general back-up support for the Admissions Specialist and Testing Center

Customer Service Specialist, Intermediate - Admissions Support Specialist

Tutor

• Provide individual and group instruction to college students needing supplemental academic assistance in nursing
• Provide supplementary academic instruction to students with academic deficiencies
• Provide students with appropriate academic support to achieve vocational goals
• Provide general office support for the Academic Success Center
• Respond to service requests
• Proctor exams for students receiving disability accommodations
• Represent the office within relevant campus and/or community groups
• Work five to ten hours per week

Student Services Support Specialist – Customer Service

Customer Service Specialist, Intermediate - Admissions Support Specialist

Nursing Tutor – College Laboratory Assistant