Student Services Support Specialist – Customer Service

Minnesota State Moorhead

. Serve as a first point of contact for individuals seeking assistance from Minnesota North College .

Posted 9/28/2026full-timeGrand Rapids • Minnesota • United StatesMid-LevelSenior💰 $21 - $28 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills and the ability to effectively communicate with diverse individuals. Proficient in database management and word processing to support administrative functions and provide accurate information.

Highest-signal resume keywords

Customer Service SkillsDatabase ManagementWord ProcessingEffective CommunicationCommitment to Diversity

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Database Management SkillsWord ProcessingTyping ExperienceDocument ProductionAd-Hoc Query Development

Soft Skills

Active ListeningUnderstanding Customer NeedsProfessionalismRespectfulnessTimeliness

Industry Keywords

Admissions ProcessesFinancial AidRegistrationAcademic RecordsStudent Administrative Services

About the role

Key responsibilities & impact

Serve as a first point of contact for individuals seeking assistance from Minnesota North College
Provide high-quality customer service through all college communication channels
Support students and other customers by interpreting and explaining admissions, registration, financial aid, academic records, and program information
Analyze individual situations and provide accurate guidance
Facilitate access to student administrative services
Maintain comprehensive knowledge of admissions, financial aid, registration and records processes, academic programs, and related college procedures
Connect students, parents, staff, and external agencies with advising, counseling, student records, financial aid, and enrollment-related support

Requirements

What you’ll need

Customer service skills sufficient to actively listen to and understand customer needs and provide accurate information and appropriate alternatives in a timely, thorough, courteous, respectful, and professional manner
English sufficient to perform the job duties described above and effectively communicate with internal and external customers by phone and in person
Word processing/typing experience sufficient to quickly and accurately produce documents, including business letters, memos, spreadsheets, and reports, using proper grammar, spelling, and usage
Database management skills sufficient to develop and correctly enter information in a database, produce ad-hoc queries, and develop reports for management use
Commitment to diversity and demonstrated ability to work successfully with persons of diverse backgrounds
Cover letter, current resume, and list of three professional references with contact information
All applicants must be able to lawfully accept employment in the United States at the time of employment

Benefits

Comp & perks

Low-cost medical and dental insurance with affordable deductibles
Employer-paid life insurance
Short- and long-term disability coverage
Pre-tax healthcare and dependent care accounts with a roll-over option
Confidential Employee Assistance Program (EAP) for mental health, legal, and financial counseling
12 paid holidays
Generous vacation and sick time
Six weeks of Paid Parental Leave
Pension Plan
457(b) and 403(b) retirement accounts
Various investment options
Dedicated professional development
Tuition waivers for you and your dependents