FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Platform Technical Specialist
Minor Hotels Europe and Americas. Ensure day-to-day delivery of third-party IT services to BAT Enterprise Platforms Corporate and HR functions, including Finance, Legal, and Human Resources .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing IT service delivery, including SAP and Azure platforms, while ensuring compliance with SOx and GDPR regulations. Proven ability to lead process improvements, collaborate with diverse teams, and optimize supplier performance in a global environment.
Highest-signal resume keywords
SAP Platform ExperienceAzure Platform ExperienceITIL V4 CertificationSOx Compliance KnowledgeAgile Methodologies
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Business Requirement GatheringFit-Gap AnalysisSolution ImplementationData ConversionService Operations ManagementVendor Performance AnalysisContinuous Service ImprovementRoot-Cause AnalysisChange Lifecycle ManagementDisaster Recovery Testing
Soft Skills
Stakeholder ManagementConflict ResolutionCommunication with Non-IT PersonnelNegotiation SkillsCollaboration
Tools & Technologies
SAP SuccessFactorsFieldglassIntegrated SaaS ApplicationsDevOpsAgileSAFe
Certifications & Qualifications
ITIL V4 CertificationDevSecOps CertificationAgile Certification
Industry Keywords
IT ServicesService Management MethodologiesContinuous Service ImprovementRegulated EnvironmentsIT Security Governance
Tech Stack
Tools & technologiesAzure
About the role
Key responsibilities & impact- Ensure day-to-day delivery of third-party IT services to BAT Enterprise Platforms Corporate and HR functions, including Finance, Legal, and Human Resources
- Review and optimize supplier service quality using service management methodologies and continuous service improvement
- Collaborate with functional IT representatives and users to review service performance
- Lead process improvements and support new support requirements and solutions
- Ensure deployed changes comply with standards
- Engage suppliers to ensure proactive maintenance
- Provide technical advice to projects and architecture functions based on operational experience
- Maintain BAT-specific intellectual property beyond projects
- Conduct internal and external service review meetings and handle partner concerns
- Drive continuous service improvement, system stabilization, service improvements, and innovation implementation
- Support incident and collaborator management, assess operational risks, assist with root-cause analysis, and supervise preventive actions
- Recommend solutions for business requirements and coordinate technical and functional activities with end markets and support teams
- Support release, deployment, service transition, and service operations management
- Manage the change lifecycle from requirements collection and fit-gap evaluation through impact assessment, approvals, transition, and post-implementation support
- Support new service implementations and ongoing changes, ensuring supplier readiness and knowledge transfer
- Collaborate with project teams on environments and change quality control
- Analyze vendor performance against contracts and OLA/SLAs and evaluate third-party estimates
- Implement and supervise SOx, GDPR, and IT security governance controls
- Support audits and remediation actions
- Execute periodic activities such as disaster recovery tests and certificate renewals
Requirements
What you’ll need- Proven track record in SAP/Azure platforms within project implementation or support organizations
- Exposure to SAP SuccessFactors or Fieldglass is an added advantage
- Degree or equivalent experience
- At least 5 years in an IT Services environment
- Experience across the full lifecycle from build through implementation and production support
- Business requirement gathering and fit-gap analysis
- Solution build, implementation, testing, data conversion, and solution support experience
- Experience collaborating with in-sourced and outsourced IT service providers in large global organizations
- Experience participating in large-scale global projects with collaborators from multiple countries and backgrounds
- Experience collaborating with user representatives and communicating with non-IT personnel
- Proficient written and spoken English
- Analysis and negotiation skills for conflict resolution, stakeholder management, budgets, and vendor relations
- Experience in regulated environments, preferably SOx and GDPR, or countries with high data-protection standards
- Good understanding of SOX in IT
- Ability to work with integrated SaaS applications
- Knowledge of ITIL processes and procedures
- ITIL V4 or equivalent certification required
- Knowledge of DevOps, Agile, and SAFe processes in global enterprise organizations
- Agile or DevOps methodologies desirable
- DevSecOps, Agile, and ITIL training certifications beneficial
Benefits
Comp & perks- Market-leading annual performance bonus, subject to eligibility
- Diverse health plans
- Work-life balance initiatives
- Transportation support
- Flexible holiday plan with additional incentives
- Online learning platforms
- Personalized growth programs to nurture leadership skills
- Continuous improvement and transformative work environment
- Internal advancement and career progression opportunities
- Global Returners program supporting career restarts
- Reasonable adjustments or accommodations during recruitment