Operational Team Leader

Minster Law

. Lead, motivate, and develop a high-performing team of Paralegals .

Posted 10/23/2026full-timeWakefield • United KingdomSenior💰 £30,000 - £38,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership and people management capabilities, with a focus on coaching, performance management, and team development. Utilizes data-driven decision-making to enhance productivity and service delivery within a legal or professional services environment.

Highest-signal resume keywords

Team LeadershipPerformance ManagementCoaching SkillsStakeholder ManagementAttendance Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisKPI MonitoringPerformance ReviewsEmployee RelationsChange Management

Soft Skills

Communication SkillsOrganizational SkillsResiliencePositive ApproachAccountability

Tools & Technologies

Microsoft OfficeExcelWordPowerPointTeams

Industry Keywords

Legal ServicesProfessional ServicesTalent DevelopmentContinuous ImprovementWellbeing Support

About the role

Key responsibilities & impact

Lead, motivate, and develop a high-performing team of Paralegals
Manage recruitment, onboarding, and resource planning
Set expectations for productivity, quality, behaviours, and client service
Deliver regular one-to-ones, performance reviews, and development plans
Support colleagues through the Paralegal Progression Programme and career development opportunities
Monitor team performance against KPIs and objectives
Analyse management information and performance data to identify trends and improvement opportunities
Drive productivity, quality, and efficiency through coaching and performance management
Address performance concerns and support formal improvement processes
Collaborate with Fee Earners to ensure effective delegation and service delivery
Handle attendance, wellbeing, absence, return-to-work, and employee relations matters
Lead disciplinary, attendance, and performance management processes with HR and Operations leaders
Build relationships across Legal Services and the wider business
Act as an escalation point for conduct, quality, and performance concerns
Gather and respond to stakeholder feedback
Deliver training, coaching, and induction programmes
Support talent reviews, personal growth plans, and career development initiatives
Promote accountability, innovation, and continuous improvement
Drive positive change and encourage new ways of working

Requirements

What you’ll need

Proven experience leading and developing successful teams
Strong coaching, people management, and performance management skills
Experience conducting one-to-ones, development reviews, and performance discussions
Strong knowledge of attendance management, wellbeing support, and employee relations
Ability to use data and management information to drive decision-making
Excellent communication and stakeholder management skills
Strong organisational skills with the ability to manage competing priorities
Confident using Microsoft Office applications, including Excel, Word, PowerPoint, and Teams
Experience within a legal or professional services environment is desirable
Experience supporting teams through change and transformation initiatives is desirable
Passion for developing people and building capability
Strong leadership and personal accountability
Energy, resilience, and a positive approach in a fast-paced environment
Confidence to make decisions and lead through change
Commitment to delivering outstanding service and achieving results
Regular on-site presence expected, potentially more than 50% of the working week

Benefits

Comp & perks

Agile working supported
Career development opportunities
Paralegal Progression Programme
Training, coaching, and induction programmes
Talent reviews, personal growth plans, and career development initiatives
Equal Opportunities and Disability Confident employer