Minster Law

Project Manager

• Lead the full lifecycle of strategic change initiatives supporting Minster Law’s Personal Injury platform, competitiveness, and growth
• Plan and execute complex, high-impact programmes including acquisitions, office openings, technology rollouts, and major transformation projects
• Manage project scope, schedule, budget, resources, quality, governance, risk, and benefits realisation
• Establish and run governance forums, steering groups, go/no-go decisions, and senior stakeholder reporting
• Build and maintain comprehensive project plans and apply PRINCE2 or Agile methodologies
• Lead cross-functional teams and suppliers to deliver agreed outcomes
• Ensure smooth transition into business-as-usual operations with sustainable adoption and measurable benefits
• Develop communication plans and engage stakeholders across the project lifecycle
• Provide senior leaders with clear insights to support decision-making
• Manage project budgets, resources, procurement, vendors, and contract performance
• Track benefit realisation and ensure data-driven business cases align with strategic priorities
• Champion PMO standards, tooling, lessons learned, retrospectives, and continuous improvement

Team Leader

• Lead, motivate and develop a team of Fee Earners and Administrative colleagues to achieve operational and business objectives
• Create a high-performance culture through coaching, mentoring and performance management
• Conduct regular one-to-one meetings, coaching sessions and development reviews
• Support colleagues through change and promote engagement, accountability and continuous improvement
• Provide expert technical guidance on litigated and non-litigated personal injury claims
• Ensure claims are progressed efficiently, accurately and in accordance with MOJ Portal requirements
• Support case strategy, liability assessment, valuation and settlement opportunities
• Maintain technical oversight of claims handling activity and implement legal updates and procedural changes
• Deliver agreed SLAs, productivity targets and KPIs
• Monitor management information and operational performance data to identify trends, risks and opportunities
• Manage workloads and support operational planning to align resources with business demand
• Promote a customer-focused culture and ensure vulnerable customers are identified and supported
• Own complaints management and resolution in compliance with regulatory and company requirements
• Monitor quality and compliance through file reviews, call listening and case audits
• Identify, escalate and manage operational risks
• Build relationships with Team Managers, Technical Leads, Operations Managers and support functions
• Collaborate with wider legal and operational teams on strategic initiatives, business change and process improvements

Portal Team Leader

Assistant

• Assist with a portfolio of claimant serious injury claims for Minster Law clients
• Handle predominantly RTA-based cases involving complex technical issues and quantum, valued between £200,000 and £1,000,000
• Maintain full working knowledge of cases handled by the lead fee earner
• Progress assigned case elements according to agreed action plans
• Undertake chargeable work under the direction of the fee earner
• Communicate regularly with clients and attend face-to-face meetings
• Instruct and meet multidisciplinary experts, including medical experts, case managers, care experts, architects, forensic accountants, and counsel
• Analyse evidence and research legal issues concerning liability, causation, and quantum
• Draft statements, pleadings, and schedules of loss
• Secure early interim payments, appropriate rehabilitation, and optimal client settlements
• Act as a key contact for clients and other interested parties
• Maintain and update the case management system
• Liaise with Finance regarding disbursements and outstanding accounts
• Produce core documents for client meetings, conferences, and settlement meetings
• Support APIL, Headway, and SIA through networking, business development, case reporting, articles, and testimonials
• Mentor and develop junior team members as appropriate
• Work to a high standard in a target-oriented environment
• Attend regular one-to-one performance meetings with the line manager

Assistant Fee Earner – Serious Injury

Business Development Rep

• Develop and execute a strategic business development plan to win new serious injury sources of work
• Generate and convert case recommendation agreements and strategic collaborations
• Build and manage a portfolio of long-term, high-quality partnerships
• Monitor the personal injury and serious injury market and identify opportunities
• Represent Minster Law at industry events
• Act as a credible, trusted voice across the sector

Business Development Manager

• Supervise and provide technical support on multi-track RTA claims valued over £100k and up to £1m
• Provide technical support and effective supervision to Grade A colleagues and supporting hubs
• Provide technical coaching and guidance to leads and AFE’s
• Ensure efficient case progression and achievement of operational, financial and client-service objectives
• Support case planning and hub productivity
• Conduct monthly technical one-to-ones with Grade A colleagues
• Identify and escalate capability concerns and support training, development or support plans
• Collaborate with QA, Technical Compliance and Technical Leads to manage risk
• Support Billing Governance Forums with technical submissions
• Ensure adherence to Minster Law’s Costs Process and provide technical costs support
• Collaborate with Team Leaders, Team Managers and Technical Leads to embed business change and deliver performance
• Hold team meetings and communicate key messages
• Complete monthly returns to the leadership team
• Act as an ambassador for Minster Law’s purpose, values and best practices
• Attend client meetings, conferences and provide occasional Team Leader support

Project Manager

Portal Team Leader

Assistant Fee Earner – Serious Injury

Business Development Manager

Associate Team Leader