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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills by effectively managing live chats and emails while providing accurate information and problem resolutions. Exhibits resilience and teamwork in a fast-paced environment, with a proactive approach to customer inquiries.
Highest-signal resume keywords
Customer Support ExperienceUpper-Intermediate English ProficiencyEffective Communication SkillsProactive Problem ResolutionTeam Collaboration
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
ResilienceSense of ResponsibilityPositive AttitudeAbility to Work in Shifts
Industry Keywords
Customer Service IndustryLive Chat ManagementEmail CommunicationComplaint ManagementDocumentation of Inquiries
About the role
Key responsibilities & impact- Work with a large volume of live chats and emails.
- Provide accurate, reliable, and comprehensive information to customers.
- Adhere to communication procedures, instructions, and policies.
- Support other business units by communicating with customers and documenting customer inquiries.
- Manage complaints and provide appropriate problem resolutions within established deadlines.
Requirements
What you’ll need- English language at an Upper-intermediate level.
- Proactive approach.
- Sense of responsibility and ability to work in a team.
- Resilience and good communication skills.
- Passion for the customer service industry and the ability to work in different shifts.
- Positive attitude towards gambling.
- Experience in customer support/sales/ fields is nice to have.
Benefits
Comp & perks- Freedom to choose where to work: work from anywhere in the world with the freedom of remote options.
- Flexibility: enjoy flexible working hours that let you balance your personal and professional life while staying focused on delivering great results.
- Corporate English speaking club: improve your English proficiency with regular practice and expert guidance.
- A Culture That Cares: thrive in a friendly environment where a strong corporate culture builds connections, drives innovation, and makes you feel truly valued.
- Comfort Fuels Success: experience comfortable conditions that inspire productivity and foster professional growth, giving you the tools and space to excel.
- Accelerate Your Growth: seize career advancement opportunities in a rapidly expanding marketing company. As the company scales, so will your professional journey.