Mint Group

Counselor

• Perform member outreach by telephone and written correspondence to resolve past-due loans
• Maintain member goodwill, protect collateral, control TDR impact, and protect credit union membership interests
• Resolve delinquencies, assess risk, and mitigate losses across mortgages, auto loans, lines of credit, personal loans, and small business loans
• Locate unreachable members using approved skip-tracing methods and resources
• Evaluate members for extensions, workouts, and refinances
• Make decisions within authority and recommend or present complex cases to management
• Scan checks and pull payments from member accounts according to established guidelines
• Conduct line revocation, equity review, repossession assignments and management, insurance claim follow-up, pre-foreclosure correspondence and management, and potential charge-off reviews
• Counsel members on prudent credit usage, personal financial management, and mutually beneficial payment plans
• Conduct charge-off placement and recovery when appropriate
• Support management by pulling reports
• Attend training and education, including on-the-job work, credit union courses, and webinars
• Adhere to operational controls and applicable regulations and policies, including BSA and OFAC

Senior Credit Counselor