Senior Credit Counselor

Mint Group

. Perform member outreach by telephone and written correspondence to resolve past-due loans .

Posted 10/2/2026full-timeChadds Ford • Pennsylvania • United StatesSenior💰 $24 - $33 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in member outreach, risk assessment, and loss mitigation across various loan types while maintaining compliance with operational controls and regulations. Proficient in customer service, financial management counseling, and effective communication.

Highest-signal resume keywords

Collection ExperienceFinancial Institution BackgroundCustomer/Member Service AbilitiesAnalytical and Problem-Solving SkillsMicrosoft Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Risk AssessmentLoss MitigationSkip-Tracing MethodsCharge-Off PlacementLoan EvaluationPayment Plan CounselingOperational ControlsRegulatory ComplianceReport GenerationProject Management

Soft Skills

Interpersonal SkillsTeam PlayerMotivatedDetail OrientedOrganizational SkillsVerbal/Written Communication

Industry Keywords

BSAOFACCredit UnionDelinquency ResolutionMember GoodwillCollateral ProtectionFinancial ManagementLoan TypesPre-Foreclosure ManagementEquity Review

About the role

Key responsibilities & impact

Perform member outreach by telephone and written correspondence to resolve past-due loans
Maintain member goodwill, protect collateral, control TDR impact, and protect credit union membership interests
Resolve delinquencies, assess risk, and mitigate losses across mortgages, auto loans, lines of credit, personal loans, and small business loans
Locate unreachable members using approved skip-tracing methods and resources
Evaluate members for extensions, workouts, and refinances
Make decisions within authority and recommend or present complex cases to management
Scan checks and pull payments from member accounts according to established guidelines
Conduct line revocation, equity review, repossession assignments and management, insurance claim follow-up, pre-foreclosure correspondence and management, and potential charge-off reviews
Counsel members on prudent credit usage, personal financial management, and mutually beneficial payment plans
Conduct charge-off placement and recovery when appropriate
Support management by pulling reports
Attend training and education, including on-the-job work, credit union courses, and webinars
Adhere to operational controls and applicable regulations and policies, including BSA and OFAC

Requirements

What you’ll need

High school diploma plus a minimum of 5 years collection experience
Associates degree a plus
Financial institution background strongly preferred
Strong customer/member service abilities
Interpersonal/team player skills
Motivated and able to work independently
Analytical and problem-solving skills
Organizational skills
Project management skills
Detail oriented
Verbal/written skills
Microsoft Office proficiency
Ability to prioritize and multi-task
Ability to work a flexible schedule
Must maintain confidentiality
Ability to sit for extended periods; occasional standing
Frequent use of hands/fingers for typing and operating standard office equipment
Ability to hear and speak clearly
Visual acuity to read computer screens and written documents

Benefits

Comp & perks

Team Based Incentives and Performance Bonus Opportunities
Referral Incentive Opportunities
Generous Paid Time Off
Medical, Dental and Vision plans
Health Savings Account with employer contribution
Flexible Spending Accounts
401K with employer contribution and match
Employer paid life insurance/AD&D
Supplemental insurance plan options
Employer paid Short and Long term disability programs
Paid Family Leave
Tuition Reimbursement
Training and Development Programs
Paid Holidays
Paid Volunteer Time Off
Employee Assistance Programs
Pet Insurance