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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer service through effective communication, problem resolution, and collaboration within a team environment. Proficient in using CRM platforms like Salesforce and Zendesk to manage customer interactions and enhance the customer journey.
Highest-signal resume keywords
Customer Problem ResolutionSalesforce CRM ExperienceOmni-Channel SupportHigh Attention to DetailDesign-Related Work Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer ServiceOrder FulfillmentDesign File ManagementData DocumentationContact Queue Management
Soft Skills
PatienceEmpathyResilienceEmotional IntelligenceOrganizational Skills
Tools & Technologies
SalesforceZendeskKnowledge Base SystemsWeb-Based Tools
Certifications & Qualifications
Bachelor’s Degree
Industry Keywords
High-End CustomersOmni-Channel CRMCustomer JourneyCustom Design
About the role
Key responsibilities & impact- Handle phone, email, live chat, and social media interactions
- Resolve unique customer concerns, custom product inquiries, and fulfillment challenges
- Use the internal knowledge base to research answers and support customers
- Cross-reference order information, custom design files, inventory tools, and process order adaptations
- Document customer interactions in Salesforce or other CRM platforms while following data policies
- Identify operational errors and platform friction points
- Share insights with Customer Service leadership to improve the customer journey
- Deliver consistently high-quality service and manage availability through efficient time management
- Collaborate with the Team Supervisor during 1:1s and on-camera video huddles
- Work within a small customer-service pod and collaborate with cross-functional senior leaders
- Support customers during pre-order and post-order stages for customized stationery, art, and home products
Requirements
What you’ll need- Must reside in one of: Arkansas, Arizona, Colorado, Connecticut, Florida, Georgia, Idaho, Illinois, Kansas, Louisiana, Maine, Minnesota, Missouri, Montana, North Carolina, New Jersey, Nevada, Oklahoma, Oregon, Tennessee, Texas, Utah, Virginia, Washington, or Wisconsin
- Bachelor’s degree or equivalent work experience
- Experience working with high-end customers and owning customer problem resolution
- Experience handling inbound contact volume and contact queues
- Experience with design-related work and fulfillment, including photo printing and design files
- Excellent written communication skills
- High attention to detail and strong organizational habits
- Ability to context-switch between browser tabs and platforms while maintaining accuracy
- Experience using omni-channel CRM platforms such as Salesforce and Zendesk
- Ability to learn new and unfamiliar technologies quickly
- Availability for a set schedule including evenings and weekends
- Patience, empathy, resilience, and emotional intelligence
- Ability to navigate multiple web-based tools and systems simultaneously
Benefits
Comp & perks- Remote seasonal role
- Set schedule within operating hours
- Supportive remote team environment
- Regular live huddles and 1:1 check-ins
- Direct visibility and connection to senior leaders
- Camera-on team connections
- Individual recognition for problem-solving skills