Minted

Customer Support

• Handle phone, email, live chat, and social media interactions
• Resolve unique customer concerns, custom product inquiries, and fulfillment challenges
• Use the internal knowledge base to answer customer questions
• Manage multi-system workflows, including order information, custom design files, inventory tools, and order adaptations
• Document customer interactions in Salesforce or other CRM platforms while following data policies
• Identify operational errors and platform friction points
• Share insights with Customer Service leadership to improve the customer journey
• Maintain service quality, availability, time management, and proactive communication
• Collaborate with the Team Supervisor in 1:1s and on-camera video huddles
• Work within a small customer-service pod and collaborate with cross-functional senior leaders
• Provide personalized support for Minted’s customized stationery, art, and home products

Seasonal Personalization & Order Support Representative

Ecommerce

• Handle phone, email, live chat, and social media interactions
• Resolve unique customer concerns, custom product inquiries, and fulfillment challenges
• Use the internal knowledge base to research answers and deliver elevated service
• Cross-reference order information, custom design files, inventory tools, and process order adaptations
• Document customer interactions in Salesforce or other CRM platforms while following data policies
• Identify operational errors and platform friction points
• Share insights with Customer Service leadership to improve the customer journey
• Maintain service quality, customer availability, efficient time management, and proactive communication
• Collaborate with the Team Supervisor during 1:1s and on-camera video huddles
• Work in a small customer-service pod with visibility to cross-functional senior leaders

Seasonal E-Commerce Stationery Order Specialist

General

• Handle phone, email, live chat, and social media customer interactions
• Resolve unique customer concerns, custom product inquiries, and fulfillment challenges
• Use the internal knowledge base to research answers and deliver elevated service
• Cross-reference order information, custom design files, inventory tools, and process order adaptations
• Document customer interactions in Salesforce or other CRM platforms while following data policies
• Identify operational errors and platform friction points and share insights with Customer Service leadership
• Maintain consistent service quality, availability, time management, and proactive communication
• Collaborate with the Team Supervisor in regular 1:1s and on-camera video huddles
• Work within a small customer service pod and collaborate with cross-functional senior leaders

Seasonal Custom Order Resolution Specialist

• Handle phone, email, live chat, and social media interactions
• Resolve unique customer concerns, custom product inquiries, and fulfillment challenges
• Use internal knowledge bases to answer customer questions
• Cross-reference order information, custom design files, inventory tools, and process order adaptations
• Document customer interactions in Salesforce or other CRM platforms
• Identify operational errors and platform friction points
• Share insights with Customer Service leadership
• Maintain interaction quality, availability, time management, and proactive communication
• Collaborate with the Team Supervisor during 1:1s and on-camera video huddles
• Work within a small customer service pod and collaborate with cross-functional senior leaders

Seasonal Stationery Order Resolution Specialist

Product Manager

• Set strategy for Minted's discovery experience across search, browse, category, and product detail
• Prioritize growth levers and customer problems based on business strategy, data, research, testing, and technical constraints
• Define objectives, key results, roadmap, initiative scope, sequencing, and resourcing, including a two-year planning view
• Maintain a prioritized list of customer problems using behavioral data, research, support signals, session replay, dogfooding, and competitive scans
• Turn Minted's product data foundation into customer value through attribute-driven search and browse, dynamic product pages, crawlable filtered navigation, conversational shopping groundwork, and personalization
• Lead cross-team and cross-functional initiatives and resolve dependencies and disagreements
• Shape solutions with engineering and design around business value, user experience, feasibility, and cost
• Develop product briefs and documentation with assumptions, growth levers, customer problems, success criteria, and instrumentation plans
• Specify instrumentation, events, KPIs, and interaction tracking for shipped work
• Run high-velocity experiments, interpret results, and iterate based on findings
• Manage stakeholders, risks, scope changes, project kickoffs, read-outs, backlog revisions, launches, and user acceptance testing
• Report results against objectives and KPIs and adapt the roadmap
• Mentor and develop product managers and participate in hiring

Lead Product Manager, Shopping Experience

Assistant

• Handle phone, email, live chat, and social media interactions
• Resolve unique customer concerns, custom product inquiries, and fulfillment challenges
• Use the internal knowledge base to research answers and support customers
• Cross-reference order information, custom design files, inventory tools, and process order adaptations
• Document customer interactions in Salesforce or other CRM platforms while following data policies
• Identify operational errors and platform friction points
• Share insights with Customer Service leadership to improve the customer journey
• Deliver consistently high-quality service and manage availability through efficient time management
• Collaborate with the Team Supervisor during 1:1s and on-camera video huddles
• Work within a small customer-service pod and collaborate with cross-functional senior leaders
• Support customers during pre-order and post-order stages for customized stationery, art, and home products

Seasonal Personalization & Order Support Representative

Seasonal E-Commerce Stationery Order Specialist

Seasonal Custom Order Resolution Specialist

Seasonal Stationery Order Resolution Specialist

Lead Product Manager, Shopping Experience

Holiday Client Experience & Order Assistant