Seasonal Custom Order Resolution Specialist

Minted

. Handle phone, email, live chat, and social media customer interactions .

Posted 9/24/2026contractRemote • United StatesMid-LevelSenior💰 $18 - $19 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer service through effective communication, problem resolution, and the use of CRM platforms. Capable of managing high inbound contact volumes while maintaining attention to detail and organizational skills.

Highest-signal resume keywords

Customer Problem ResolutionSalesforce CRM ExperienceHigh Attention To DetailEffective Verbal And Written CommunicationOmni-Channel Customer Service

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer Interaction ManagementOrder FulfillmentDesign-Related WorkData DocumentationContext-SwitchingInventory Management

Soft Skills

Organizational SkillsProactive CommunicationFlexibility

Tools & Technologies

SalesforceZendeskInternal Knowledge Base

Industry Keywords

Customer ServiceHigh-End CustomersInbound Contact VolumeRemote Team Collaboration

About the role

Key responsibilities & impact

Handle phone, email, live chat, and social media customer interactions
Resolve unique customer concerns, custom product inquiries, and fulfillment challenges
Use the internal knowledge base to research answers and deliver elevated service
Cross-reference order information, custom design files, inventory tools, and process order adaptations
Document customer interactions in Salesforce or other CRM platforms while following data policies
Identify operational errors and platform friction points and share insights with Customer Service leadership
Maintain consistent service quality, availability, time management, and proactive communication
Collaborate with the Team Supervisor in regular 1:1s and on-camera video huddles
Work within a small customer service pod and collaborate with cross-functional senior leaders

Requirements

What you’ll need

Must reside in AR, AZ, CO, CT, FL, GA, ID, IL, KS, LA, ME, MN, MO, MT, NC, NJ, NV, OK, OR, TN, TX, UT, VA, WA, or WI
Bachelor’s degree or equivalent work experience
Effective verbal and written English communication required
Experience working with high-end customers and owning customer problem resolution
Experience handling inbound contact volume and contact queues
Experience with design-related work and fulfillment, including photo printing and design files
Excellent written communication skills
High attention to detail and strong organizational habits
Ability to continuously context-switch between browser tabs and platforms without losing accuracy
Experience using omni-channel CRM platforms such as Salesforce and Zendesk
Ability to learn new technologies quickly
Flexibility to work a set schedule including evenings and weekends
Comfort with remote, camera-on team connections and feedback

Benefits

Comp & perks

Remote work
Set schedule
Regular live huddles and 1:1 check-ins
Seasonal employment from September through December 2026