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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer service through effective communication, problem-solving, and adaptability in fast-paced environments. Proficient in using CRM platforms like Salesforce and Zendesk to manage customer interactions and improve service quality.
Highest-signal resume keywords
Customer Service ExperienceSalesforce ProficiencyOmni-Channel CRM ExperienceHigh Attention to DetailEffective Communication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer Interaction ManagementOrder FulfillmentDesign-Related WorkMulti-System Workflow ManagementData Documentation
Soft Skills
PatienceEmpathyResilienceEmotional IntelligenceProblem-Solving
Tools & Technologies
SalesforceZendeskKnowledge Base SystemsWeb-Based ToolsInventory Management Tools
Industry Keywords
E-CommerceCustomer-Facing SupportHigh-End Customer ServiceCustom Product InquiriesOperational Error Identification
About the role
Key responsibilities & impact- Handle phone, email, live chat, and social media interactions
- Resolve unique customer concerns, custom product inquiries, and fulfillment challenges
- Use the internal knowledge base to answer customer questions
- Manage multi-system workflows, including order information, custom design files, inventory tools, and order adaptations
- Document customer interactions in Salesforce or other CRM platforms while following data policies
- Identify operational errors and platform friction points
- Share insights with Customer Service leadership to improve the customer journey
- Maintain service quality, availability, time management, and proactive communication
- Collaborate with the Team Supervisor in 1:1s and on-camera video huddles
- Work within a small customer-service pod and collaborate with cross-functional senior leaders
- Provide personalized support for Minted’s customized stationery, art, and home products
Requirements
What you’ll need- Must reside in AR, AZ, CO, CT, FL, GA, ID, IL, KS, LA, ME, MN, MO, MT, NC, NJ, NV, OK, OR, TN, TX, UT, VA, WA, or WI
- Bachelor’s degree or equivalent work experience
- Ability to communicate effectively in English, verbally and in writing
- Experience working with high-end customers and fully owning and solving customer problems
- Experience handling inbound contact volume and contact queues
- Experience with design-related work and fulfillment, including photo printing and design files
- Excellent written communication skills
- High attention to detail and strong organizational habits
- Ability to continuously context-switch between browser tabs and platforms without losing accuracy
- Experience using omni-channel CRM platforms such as Salesforce and Zendesk
- Ability to learn new and unfamiliar technologies quickly
- Ability to work a set schedule including evenings and weekends
- Tech-savvy and comfortable navigating multiple web-based tools and systems simultaneously
- Patience, empathy, resilience, and emotional intelligence
- Problem-solving and adaptability in fast-paced e-commerce or customer-facing app support environments
Benefits
Comp & perks- Remote work
- Set schedule
- Regular live huddles and 1:1 check-ins
- Supportive remote team environment
- Seasonal employment from September through December 2026