Seasonal Stationery Order Resolution Specialist

Minted

. Handle phone, email, live chat, and social media interactions .

Posted 9/24/2026contractRemote • United StatesMid-LevelSenior💰 $18 - $19 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer service through effective communication, problem resolution, and collaboration within cross-functional teams. Proficient in using CRM platforms like Salesforce and Zendesk to manage customer interactions and fulfill design-related inquiries.

Highest-signal resume keywords

Customer Service ExperienceSalesforce ProficiencyOmni-Channel CRM ExperienceHigh Attention to DetailEffective Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Problem ResolutionOrder FulfillmentDesign File ManagementContact Queue ManagementKnowledge Base Navigation

Soft Skills

PatienceEmpathyResilienceEmotional IntelligenceOrganizational Skills

Tools & Technologies

SalesforceZendeskCRM PlatformsOrder DatabasesKnowledge Bases

Industry Keywords

Customer InteractionsHigh-End CustomersInbound Contact VolumeCross-Functional CollaborationDesign-Related Work

About the role

Key responsibilities & impact

Handle phone, email, live chat, and social media interactions
Resolve unique customer concerns, custom product inquiries, and fulfillment challenges
Use internal knowledge bases to answer customer questions
Cross-reference order information, custom design files, inventory tools, and process order adaptations
Document customer interactions in Salesforce or other CRM platforms
Identify operational errors and platform friction points
Share insights with Customer Service leadership
Maintain interaction quality, availability, time management, and proactive communication
Collaborate with the Team Supervisor during 1:1s and on-camera video huddles
Work within a small customer service pod and collaborate with cross-functional senior leaders

Requirements

What you’ll need

Must reside in AR, AZ, CO, CT, FL, GA, ID, IL, KS, LA, ME, MN, MO, MT, NC, NJ, NV, OK, OR, TN, TX, UT, VA, WA, or WI
Bachelor's degree or equivalent work experience
Effective verbal and written English communication required
Experience working with high-end customers and fully owning customer problems
Experience handling inbound contact volume and contact queues
Experience with design-related work and fulfillment, including photo printing and design files
Excellent written communication skills
High attention to detail and strong organizational habits
Ability to context-switch between browser tabs and platforms continuously
Experience using omni-channel CRM platforms such as Salesforce and Zendesk
Ability to learn new technologies quickly
Flexibility to work a set schedule including evenings and weekends
Comfort navigating CRM, order databases, artist design files, and knowledge bases simultaneously
Patience, empathy, resilience, and emotional intelligence
Bachelor’s degree or equivalent work experience

Benefits

Comp & perks

Set schedule within operating hours
Remote work
Regular live huddles and 1:1 check-ins
Supportive remote team environment
Seasonal employment from September through December 2026