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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates exceptional customer relationship management and the ability to drive customer success through effective onboarding, account health tracking, and expansion opportunities. Capable of building structured processes and playbooks while advocating for customer needs within the organization.
Highest-signal resume keywords
Customer Relationship ManagementAccount ManagementRetention and ExpansionBuilding Playbooks and TemplatesAI-Native Understanding
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer SuccessConsultingClient DeliveryTechnical Product ExplanationAccount Health TrackingRisk IdentificationOnboardingBusiness ReviewsExpansion OpportunitiesStakeholder Alignment
Soft Skills
Calm Under PressureGenuine CuriosityOwnership of Customer OutcomesAbility to Drive OutcomesComfort in Technical Conversations
Industry Keywords
Enterprise RolloutsSecurity ReviewProcurementMulti-ThreadingCustomer Check-Ins
About the role
Key responsibilities & impact- Own the customer relationship from signed deal through renewal and expansion
- Build mutual delivery plans defining success, responsibilities, and timelines
- Drive customer onboarding and launch the product against real use cases
- Stay close to customers as product usage grows
- Track account health and run customer check-ins and business reviews
- Identify and address risks before they become problems
- Pull in engineering or founders when additional support is needed
- Own renewals and identify expansion opportunities across teams, agents, and company workflows
- Lead resolution of urgent customer issues
- Challenge customer requests when they do not align with their needs or proven practices
- Advocate for customers internally to founders while balancing company priorities
- Build the post-sales function as the first dedicated hire
- Create repeatable delivery plans, health scoring, review rhythms, and sales handoff processes
- Help determine future customer success hiring and grow into leading the function
- Travel to meet customers
- Work in person in the San Francisco Bay Area
Requirements
What you’ll need- Exceptional customer relationship management skills
- Experience owning customer relationships end to end in customer success, account management, consulting, or client delivery
- Ability to run plans and drive outcomes across customer teams
- Ability to align stakeholders, track commitments, and maintain momentum
- Comfort in technical conversations without being an engineer
- Ability to explain technical products and their business value
- Ability to recognize when to involve technical teams for deeper issues
- Experience carrying retention and expansion, or strong commercial instinct
- Experience building playbooks, templates, cadences, and other structure from scratch
- Calm under pressure and ownership of customer outcomes
- AI-native or ability to become AI-native quickly
- Genuine curiosity about AI, agents, and enterprise adoption
- Ability to move quickly with limited process
- Desire to grow into leading a team
- Bonus: AI solutions engineer or forward-deployed engineer background
- Bonus: Experience selling to or supporting technical and engineering buyers
- Bonus: Experience with enterprise rollouts involving security review, procurement, and multi-threading
- Bonus: Comfort representing the company in business reviews, dinners, and on-site meetings with technical and security leaders
- Open to relocating to the San Francisco Bay Area
- Open to working in a hybrid environment in the San Mateo or San Francisco offices 3x a week
- Must answer U.S. work authorization and immigration sponsorship questions
Benefits
Comp & perks- Competitive base, variable, and significant equity
- Health benefits
- Full ownership of accounts
- Room to build the customer success function and grow into leadership
- Direct access to the CEO, customers, and product decisions