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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing customer relationships throughout the lifecycle, driving onboarding, and ensuring customer success. Capable of building structured processes and templates while advocating for customer needs within the organization.
Highest-signal resume keywords
Customer Relationship ManagementAccount ManagementRetention and Expansion StrategiesTechnical CommunicationProcess Development
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer SuccessAccount ManagementOnboardingPlaybook DevelopmentHealth ScoringBusiness ReviewsAI Solutions KnowledgeTechnical Buyer EngagementEnterprise RolloutsStakeholder Alignment
Soft Skills
Calm Under PressureOwnership of OutcomesGenuine CuriosityAbility to Align StakeholdersDesire to Grow into Leadership
Industry Keywords
Customer LifecycleClient-Delivery RoleTechnical ConversationsSecurity ReviewProcurementMulti-ThreadingHybrid EnvironmentSan MateoSan Francisco
About the role
Key responsibilities & impact- Own the customer relationship from signed deal through the full customer lifecycle
- Build mutual delivery plans defining success, responsibilities, and timelines
- Drive onboarding and launch the product against real customer use cases
- Stay close to customers as usage grows
- Track account health and run customer check-ins and business reviews
- Identify problems before they become risks
- Bring in engineering or founders when additional support is needed
- Own renewals and identify and grow expansion opportunities across teams, agents, and company workflows
- Own resolution of customer issues
- Challenge customer requests when they do not match their needs and reframe them using relevant experience
- Advocate for customers internally to founders while balancing customer needs with company priorities
- Build MintMCP's first post-sales function and turn effective practices into repeatable processes
- Create delivery plan templates, health scoring, review rhythms, and sales handoff processes
- Help determine future customer success hires and grow into leading customer success
- Travel to meet customers and represent the company in person
Requirements
What you’ll need- Owned customer relationships end to end in customer success, account management, consulting, or a client-delivery role
- Ability to run a plan and drive it to an outcome across a customer's team
- Ability to align stakeholders, track commitments, and maintain momentum
- Comfortable in technical conversations without being an engineer
- Ability to explain what the product does and why it matters to technical buyers
- Ability to recognize when to involve the team for deeper technical issues
- Experience carrying retention and expansion, or strong commercial instinct to do so
- Experience building structure, playbooks, templates, and cadences from scratch
- Calm under pressure and ownership of outcomes when customers are unhappy
- AI-native or able to become so quickly; genuine curiosity about AI, agents, and company adoption
- Ability to move quickly with limited process and desire to grow into team leadership
- Bonus: AI solutions engineer or forward-deployed engineer background
- Bonus: Experience selling to or supporting technical and engineering buyers
- Bonus: Experience with enterprise rollouts involving security review, procurement, and multi-threading
- Bonus: Comfort representing the company in business reviews, dinners, and on-site meetings with technical and security leaders
- Willingness to work in a hybrid environment in the San Mateo or San Francisco offices 3x a week
- College degree asked about in the application form, but not stated as a job requirement
- Immigration sponsorship requirements are addressed in the application form
Benefits
Comp & perks- Competitive base, variable, and significant equity
- Health benefits
- Full ownership of accounts
- Room to build the function and grow into leadership
- Direct access to the CEO, customers, and product decisions