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About the role
Key responsibilities & impact- Own the customer relationship from signed deal through the full post-sales lifecycle
- Build mutual delivery plans defining success, responsibilities, and timelines
- Drive onboarding and launch the product against real customer use cases
- Stay close to customers as product usage grows
- Track account health and run customer check-ins and business reviews
- Identify risks early and involve engineering or founders when needed
- Own renewals and drive expansion across teams, agents, and company workflows
- Resolve customer issues and own outcomes when escalations occur
- Challenge customer requests when they do not align with demonstrated needs
- Advocate for customers internally with founders while balancing company priorities
- Build the post-sales function as the first dedicated hire
- Create repeatable delivery plans, health scoring, review rhythms, and sales handoff processes
- Help determine future customer success hiring and grow into leading the function
- Travel to meet customers
Requirements
What you’ll need- Exceptional customer relationship skills
- Experience owning customer relationships end to end in customer success, account management, consulting, or client delivery
- Ability to run plans and drive outcomes across a customer's team
- Ability to align stakeholders, track commitments, and maintain momentum
- Comfortable in technical conversations without being an engineer
- Ability to explain technical products and their value to technical buyers
- Experience carrying retention and expansion, or equivalent commercial instinct
- Experience building playbooks, templates, cadences, and other structure from scratch
- Calm under pressure and accountable for customer outcomes
- AI-native or able to become AI-native quickly; genuine curiosity about AI and agents
- Comfortable moving quickly with limited process
- Interest in growing into team leadership
- AI solutions engineer or forward-deployed engineer background preferred
- Experience selling to or supporting technical and engineering buyers preferred
- Experience with enterprise rollouts involving security review, procurement, and multi-threading preferred
- Comfortable representing the company in business reviews, dinners, and on-site meetings with technical and security leaders preferred
- College degree asked about in the application form, but not stated as a job requirement
- Ability to work in a hybrid environment in the San Mateo or San Francisco offices 3x a week
Benefits
Comp & perks- Competitive base, variable, and significant equity
- Health benefits
- Direct access to the CEO, customers, and product decisions
- Room to build the function and grow into leadership