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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates exceptional customer-facing abilities and a strong understanding of customer success principles, with experience in managing customer relationships and driving outcomes. Capable of building operational structures and playbooks while advocating for customer needs and aligning with company priorities.
Highest-signal resume keywords
Customer Relationship ManagementCustomer Success StrategyTechnical Product ExplanationRetention and Expansion ExperienceOperational Structure Development
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer OnboardingAccount Health TrackingRisk IdentificationDelivery Plan CreationPlaybook Development
Soft Skills
Exceptional CommunicationCalm Under PressureGenuine CuriosityOwnership of Outcomes
Industry Keywords
Customer SuccessAccount ManagementClient DeliveryAI-Native
About the role
Key responsibilities & impact- Build mutual delivery plans with customers defining success, responsibilities, and timelines
- Drive customer onboarding and launch the product against real use cases
- Stay close to customers as usage grows
- Track account health and run customer check-ins and business reviews
- Identify and address risks before they escalate
- Coordinate with engineering and founders when additional support is needed
- Own renewals and identify and grow expansion opportunities
- Resolve urgent customer issues and own the outcome
- Advise customers when requested solutions do not match their needs
- Advocate for customer needs to founders while balancing company priorities
- Build the post-sales function as the first dedicated post-sales hire
- Create repeatable delivery plans, health scoring, review cadences, and sales handoff processes
- Help determine future customer success hires and grow into leading the function
Requirements
What you’ll need- Exceptional customer-facing ability and ability to keep rollouts on track
- Experience owning customer relationships end to end in customer success, account management, consulting, or client delivery
- Ability to run plans, align stakeholders, track commitments, and drive outcomes
- Comfortable in technical conversations without being an engineer
- Ability to explain technical products and their value to technical buyers
- Experience carrying retention and expansion, or strong commercial instinct
- Experience building playbooks, templates, cadences, and operational structure
- Calm under pressure and ownership of customer outcomes
- AI-native or willingness to learn quickly; genuine curiosity about AI and agents
- Ability to move quickly with limited process
- Desire to grow into leading a team
- Willingness to work in person in the San Francisco Bay Area
- Willingness to travel to meet customers
- College degree status is requested in the application form
Benefits
Comp & perks- Competitive base, variable, and significant equity
- Health benefits
- Full ownership of accounts
- Room to build the customer success function and grow into leadership
- Direct access to the CEO, customers, and product decisions