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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer success management, including ownership of customer relationships, onboarding, and expansion strategies. Proficient in building structured delivery plans and playbooks while effectively advocating for customer needs and driving account health.
Highest-signal resume keywords
Customer Relationship ManagementOnboarding and AdoptionRetention and Expansion StrategiesBuilding Playbooks and TemplatesAI-Native Curiosity
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer SuccessAccount ManagementClient DeliveryTechnical ConversationsRetention StrategiesExpansion OpportunitiesDelivery-Plan DevelopmentHealth ScoringBusiness ReviewsEnterprise Rollout Experience
Soft Skills
Exceptional Relationship SkillsCalm Under PressureOwnership of Customer OutcomesAbility to Align StakeholdersGenuine Curiosity
Industry Keywords
Post-Sale ManagementCustomer Check-InsRisk IdentificationHybrid Work EnvironmentTechnical Buyers
About the role
Key responsibilities & impact- Own customers from post-sale through onboarding, adoption, renewal, and expansion
- Build mutual delivery plans defining success, responsibilities, and timelines
- Drive onboarding and launch the product against real customer use cases
- Track account health and run customer check-ins and business reviews
- Identify and address customer risks before they escalate
- Coordinate with engineering and founders to resolve customer issues
- Own renewals and identify expansion opportunities across teams, agents, and company workflows
- Advocate for customer needs internally while balancing company priorities
- Build the post-sales function, including delivery-plan templates, health scoring, review cadence, and sales handoff
- Help determine future hiring needs and grow into customer success leadership
- Travel to meet customers
Requirements
What you’ll need- Exceptional customer relationship skills and ability to keep rollouts on track
- Experience owning customer relationships end to end in customer success, account management, consulting, or client delivery
- Ability to run plans, align customer stakeholders, track commitments, and maintain momentum
- Comfortable in technical conversations without being an engineer
- Ability to explain products and their value to technical buyers
- Experience carrying retention and expansion, or equivalent commercial instinct
- Experience building playbooks, templates, cadences, and other structure from scratch
- Calm under pressure and ownership of customer outcomes
- AI-native or able to become AI-native quickly; genuine curiosity about AI and agents
- Ability to move quickly with limited process and interest in leading a team
- Nice to have: AI solutions engineer or forward-deployed engineer background
- Nice to have: experience selling to or supporting technical and engineering buyers
- Nice to have: enterprise rollout experience involving security review, procurement, and multi-threading
- Nice to have: comfort representing the company in business reviews, dinners, and on-site meetings
- Willingness to work in a hybrid environment in San Mateo or San Francisco offices 3x a week
Benefits
Comp & perks- Competitive base, variable, and significant equity
- Health benefits
- Full ownership of accounts
- Room to build the function and grow into leadership
- Direct access to the CEO, customers, and product decisions