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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing customer relationships throughout the lifecycle, driving onboarding, and ensuring customer success. Capable of building structured delivery plans and advocating for customer needs while balancing company priorities.
Highest-signal resume keywords
Customer Relationship ManagementOnboarding and Launch ManagementRetention and Expansion StrategiesBuilding Delivery Plans and TemplatesTechnical Communication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Account ManagementCustomer SuccessConsultingClient-DeliveryAI Solutions EngineeringEnterprise RolloutsSecurity ReviewProcurement ProcessesPlaybook DevelopmentHealth Scoring
Soft Skills
Calm Under PressureOwnership of OutcomesStakeholder AlignmentGenuine CuriosityProblem-Solving
Industry Keywords
Customer LifecycleBusiness ReviewsTechnical BuyersMulti-ThreadingHybrid Environment
About the role
Key responsibilities & impact- Own the customer relationship from signed deal through the full customer lifecycle
- Build mutual delivery plans defining success, responsibilities, and timelines
- Drive onboarding and launch the product against real customer use cases
- Stay close to customers as usage grows
- Track account health and run check-ins and business reviews
- Identify and address problems before they become risks
- Bring in engineering or founders when additional support is needed
- Own renewals and identify and grow expansion opportunities
- Resolve customer issues and own outcomes when escalations occur
- Challenge customer requests when they do not align with their needs and reframe them using proven approaches
- Advocate for customers internally with the founders while balancing company priorities
- Build the post-sales function, including delivery plan templates, health scoring, review cadence, and sales handoff
- Help determine future hiring needs and grow into leading customer success
- Travel to meet customers
Requirements
What you’ll need- Owned customer relationships end to end in customer success, account management, consulting, or a client-delivery role
- Ability to run a plan and drive it to an outcome across a customer's team, aligning stakeholders, tracking commitments, and maintaining momentum
- Comfortable in technical conversations without being an engineer
- Ability to explain what the product does and why it matters to technical buyers
- Experience carrying retention and expansion, or commercial instinct to do so
- Experience building structure, playbooks, templates, and cadences from scratch
- Calm under pressure and ownership of outcomes when customers are unhappy
- AI-native or able to become so quickly; genuine curiosity about AI, agents, and company adoption
- Ability to move quickly with limited process and desire to grow into leading a team
- Bonus: AI solutions engineer or forward-deployed engineer background
- Bonus: experience selling to or supporting technical and engineering buyers
- Bonus: experience with enterprise rollouts involving security review, procurement, and multi-threading
- Bonus: comfort representing the company in business reviews, dinners, and on-site meetings with technical and security leaders
- Willingness to work in person in the San Francisco Bay Area and in a hybrid environment in the San Mateo or San Francisco offices 3x a week
Benefits
Comp & perks- Competitive base, variable, and significant equity
- Health benefits
- Full ownership of accounts with room to build the function and grow into leadership
- Direct access to the CEO, customers, and product decisions