Senior Field Solutions Engineer

Miovision

. Support Traffic, Transit, Fire, Police, Public Works, snow management, and mobility departments .

Posted 10/15/2026full-timeRemote • United StatesSeniorWebsite

About the role

Key responsibilities & impact

Support Traffic, Transit, Fire, Police, Public Works, snow management, and mobility departments
Design connected Smart City solutions aligned with city-wide goals
Embed within key agencies’ daily operations and lead strategic initiatives
Review systems, document gaps, create transformation plans, and capture product and feature needs
Write solution designs, technical documents, and implementation plans
Identify future integrations with Miovision and third-party systems
Coordinate departmental contributions and track progress with project management teams
Design and manage product demos, pilot installations, and proofs of concept
Work with the Approved Products List team to obtain product approvals
Help customers update Intelligent Transportation Systems specifications with Miovision Master Specifications
Resolve complex issues that stall purchases, delay renewals, or risk customer retention
Collaborate with Product and Support to resolve issues and product gaps
Build account plans, develop agency champions, support case studies, webinars, and references
Navigate cross-border rules to help close large deals
Advise Sales, Product, and Support on complex questions and document territory knowledge
Document customer feedback and help shape product strategy and roadmap priorities
Represent Miovision in the field with 40–50% travel expected

Requirements

What you’ll need

Candidates must be located in the North East to be considered; preference for those based in NY, MA, or CT
Deep domain knowledge of Intelligent Transportation Systems (ITS), traffic management systems, Opticom preemption/priority, and network products
Broad understanding of municipal department operations
In-depth understanding of civic network architecture and communications infrastructure
Ability to consult on fiber vs. cellular deployments, IPsec tunnels, and network port configurations
Working knowledge of product development lifecycle principles and basic engineering practices
Proven ability to develop business cases, conduct business analysis, and lead process mapping and redesign
Comprehensive systems implementation experience covering requirements gathering, system design, testing, training, change management, and long-term support
Hands-on experience leading pilot projects and delivering technical and executive-level demonstrations
Working knowledge of public-sector buying processes, agency specifications, and product approval workflows
Strong analytical skills and experience diagnosing complex business problems and architecting solutions
Exceptional planning and organizational skills; ability to prioritize and manage multiple projects simultaneously
Clear, persuasive, and adaptable written and verbal communication skills
Ability to travel up to 40–50% of the time
Travel between Canada and the USA is required
Legally eligible to work in the United States
No stated educational credential requirement

Benefits

Comp & perks

Comprehensive health benefits
24/7 virtual healthcare access
Dedicated wellness programs
RRSP/401K Matching Plan
Variable Incentive Plan
Mio-Days
Flexible vacation policy
Flexible work options
Internet subsidy
Remote work allowance
Enhanced leave for new parents