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About the role
Key responsibilities & impact- Protect and grow client relationships across a portfolio of advertisers
- Grow existing business through best-in-class client service and strategic insights presentations
- Uphold internal operational excellence across top accounts
- Craft and present insight reports blending campaign performance, business challenges, and MiQ data
- Identify incremental opportunities, grow accounts, strategize new solutions, and recommend additional products
- Support clients and partner with Trading to ensure campaigns pace as desired
- Implement campaign optimizations and deliver client reporting and optimization commentary
- Forecast incrementally across the book of business
- Develop client plans and strategies supporting retention and growth
- Lead internal pod syncs and client status calls
- Confirm campaign launch information is complete
- Troubleshoot campaign challenges and schedule ongoing team and client check-ins
- Ensure timely delivery of client reporting and ad hoc requests
- Collaborate with Product and internal teams on thought leadership, product diversification, and client feedback
- Foster junior team member development
- Lead initiatives affecting the National AM team
- Establish relationships with key stakeholders and attend client meetings in person when possible
- Attend AM trainings and complete Accreditation modules
- Deliver custom client solutions and upsell to clients
- Support Sales through client communications and internal tasks
- Strategize within the AM department and Commercial pod to grow existing client business
- Advise clients on business challenges and stay current on company news and industry trades
- Attend earnings calls and act as a trusted advisor to internal teams and clients
Requirements
What you’ll need- Minimum 4–6 years of advertising technology and/or media planning experience, with programmatic experience highly preferred
- Experience working with Tier 1 agency and client-direct clientele
- Commercial experience servicing advertisers to a high standard and growing business from one-time deals to strategic partnerships
- A+ presentation skills with the ability to turn data points into a compelling media story
- Proficient in Google Campaign Manager, Sizmek MDX, Salesforce, and Atlassian (JIRA)
- Expertise with the Microsoft Office Suite
- Experience with Tag Management Systems a plus
- Alignment with MiQ's core values
- Competitive winning mentality with a vision to grow your career as the company scales
Benefits
Comp & perks- Health benefits covering medical, dental, and vision with HSA and FSA options
- Company-paid basic life and long-term disability plans
- Employee Assistance Program (EAP)
- Paid maternity and paternity leave
- Nursing Mother’s Program
- Generous PTO policy in addition to paid holidays
- Tax-free commuter, health, and dependent care benefits
- Continuous education and training
- Open office and casual work atmosphere
- Competitive bonus and commission packages