Customer Success Specialist, CHW/LPN

Mira Mace

. Answer calls from newly signed-up patients and promptly call new signups back .

Posted 9/15/2026contractRemote • United StatesJuniorMid-Level💰 $20 - $25 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient communication and support, particularly with Medicare patients, while ensuring compliance with HIPAA and privacy standards. Proficient in utilizing technology for patient management and documentation.

Highest-signal resume keywords

Active LPN/LVN LicenseCommunity Health Worker Certification2+ Years Patient-Facing ExperienceDeep Knowledge of MedicareBilingual in Spanish

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient CommunicationMedicare KnowledgeDocumentation AccuracyHealthcare Call Center ExperiencePatient Access Experience

Soft Skills

EmpathyReliabilityComfort with High Volume Calls

Tools & Technologies

CRMsScheduling PlatformsMessaging Platforms

Certifications & Qualifications

Active LPN/LVN LicenseCommunity Health Worker Certification

Industry Keywords

HIPAA ComplianceU.S. Healthcare SystemMedicaid FamiliarityPatient Enrollment

About the role

Key responsibilities & impact

Answer calls from newly signed-up patients and promptly call new signups back
Listen empathetically to patients and learn about their health, goals, and barriers to care
Explain Mira Mace's services, Medicare coverage, and next steps in plain language
Confirm Medicare coverage and plan details, contact information, and information needed by the care team
Book the patient's first doctor's visit and explain how to join it
Follow up with patients who did not answer or were not ready through phone and text
Document every conversation accurately in the company platform
Maintain confidentiality and comply with HIPAA, privacy, and applicable platform standards

Requirements

What you’ll need

Located in the United States
Active LPN/LVN license, or Community Health Worker (CHW) certification
2+ years of patient-facing experience talking with Medicare patients
Deep working knowledge of Medicare and the U.S. healthcare system
Comfort with a high volume of phone conversations every day
Reliable computer, internet, and a quiet space for patient calls
Comfortable with technology and quick to learn CRMs, scheduling, and messaging platforms
Experience in a healthcare call center, patient access, or enrollment role preferred
Familiarity with Medicaid and other public programs preferred
Bilingual in Spanish or another language common among Medicare patients preferred

Benefits

Comp & perks

Opportunity to work up to 40 hours per week
Remote work arrangement
Flexible availability during core business hours
Not a benefitted role; independent contractor responsible for own taxes