Mira Mace

Enrollment Specialist

• Call new Mira Mace patients back quickly after signup
• Learn what patients are dealing with and explain how Mira Mace’s care works and how Medicare covers it
• Book patients’ first doctor visit during the initial call
• Spend approximately 6.5 hours per day speaking with patients by phone
• Achieve a daily target of 15 activations, defined as patients whose first doctor visit was booked on the call
• Listen to patients and confirm Medicare and plan details
• Explain Mira Mace services in plain language
• Follow up by phone and text with patients who did not answer or were not ready
• Document every conversation in the platform
• Flag urgent needs to the care team
• Take incoming calls from patients calling back

Patient Enrollment Specialist – Medicare

• Serve as the first person new Mira Mace patients speak with
• Call new signups back quickly and answer return calls from patients
• Learn about patients’ healthcare needs and explain how Mira Mace’s care works and how Medicare covers it
• Book patients’ first doctor visits during the call
• Listen, confirm Medicare and plan details, explain services in plain language, and secure a booked visit
• Follow up by phone and text with patients who did not answer or were not ready
• Document every conversation in the platform
• Flag urgent needs to the care team
• Work approximately six hours daily on patient phone conversations

Customer Success Manager

• Answer calls from newly signed-up patients and promptly call new signups back
• Listen empathetically to patients and learn about their health, goals, and barriers to care
• Explain Mira Mace's services, Medicare coverage, and next steps in plain language
• Confirm Medicare coverage and plan details, contact information, and information needed by the care team
• Book the patient's first doctor's visit and explain how to join it
• Follow up with patients who did not answer or were not ready through phone and text
• Document every conversation accurately in the company platform
• Maintain confidentiality and comply with HIPAA, privacy, and applicable platform standards

Patient Enrollment Specialist – Medicare

Patient Enrollment Specialist – Medicare

Customer Success Specialist, CHW/LPN