Patient Enrollment Specialist – Medicare

Mira Mace

. Call new Mira Mace patients back quickly after signup .

Posted 10/2/2026contractRemote • United StatesJuniorMid-Level💰 $20 - $25 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient communication and care coordination, with a strong understanding of Medicare and health plan details. Capable of managing high-volume phone interactions while ensuring accurate documentation and follow-up.

Highest-signal resume keywords

Active LPN/LVN Or RN LicenseCommunity Health Worker CertificationWorking Knowledge Of MedicareExperience In Healthcare Call CenterBilingual Spanish

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient CommunicationCare CoordinationMedicare KnowledgeDocumentationPhone Conversation Management

Soft Skills

ListeningEmpathyFollow-Up

Tools & Technologies

Patient Management PlatformComputerInternet Connection

Certifications & Qualifications

Active LPN/LVN Or RN LicenseCommunity Health Worker Certification

Industry Keywords

MedicareMedicaidPatient AccessEnrollmentHealthcare Call Center

About the role

Key responsibilities & impact

Call new Mira Mace patients back quickly after signup
Learn what patients are dealing with and explain how Mira Mace’s care works and how Medicare covers it
Book patients’ first doctor visit during the initial call
Spend approximately 6.5 hours per day speaking with patients by phone
Achieve a daily target of 15 activations, defined as patients whose first doctor visit was booked on the call
Listen to patients and confirm Medicare and plan details
Explain Mira Mace services in plain language
Follow up by phone and text with patients who did not answer or were not ready
Document every conversation in the platform
Flag urgent needs to the care team
Take incoming calls from patients calling back

Requirements

What you’ll need

Located in the United States
Active LPN/LVN or RN license, or Community Health Worker (CHW) certification, or 2+ years speaking directly with patients or health-plan members
Working knowledge of Medicare, including Original Medicare vs. Medicare Advantage, Part B, and supplemental plans
Comfort with a high volume of phone conversations, measured on booked visits rather than calls made
Reliable computer and internet connection
Quiet, private space for patient calls and handling protected health information
Consistent availability Monday–Friday between 9:00 a.m. and 7:00 p.m. ET
Minimum commitment of 20 hours per week, up to 40 hours per week
Preferred: experience in a healthcare call center, patient access, or enrollment role
Preferred: familiarity with Medicaid and other public programs
Preferred: bilingual Spanish or another language common among Medicare patients

Benefits

Comp & perks

Option to convert from 1099 independent contractor to W-2 employment after a 3-month probation period